Sasha Frederick
Saint Charles,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Start Bar
Saint Louis, MO
08.2022 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
Customer Service Representative/Marketing and Social Media Coordinator
Wheelhouse
Saint Louis, MO
08.2022 - 05.2024
- Developed and managed social media content calendar, ensuring consistent and engaging posts across platforms such as Instagram and Facebook.
- Fostered community engagement by responding promptly to customer inquiries, comments, and reviews on social media platforms, maintaining a positive online reputation for the restaurant/club.
- Stay updated on industry trends, best practices, and emerging technologies in marketing, and demonstrate flexibility and adaptability in response to changing market dynamics.
- Provide exceptional customer service by attending to the needs of guests, ensuring a positive dining experience, and addressing any concerns promptly.
- Utilize strong communication skills to explain menu items, take orders accurately, and make recommendations based on guest preferences and dietary restrictions.
- Demonstrate proficiency in multitasking by efficiently managing multiple tables, prioritizing tasks, and delivering orders promptly to ensure customer satisfaction.
- Collaborate with kitchen staff to ensure orders are prepared according to customer specifications and delivered in a timely manner.
- Utilize upselling techniques to increase revenue by promoting specials, add-ons, and high-margin items to guests.
- Actively participate in marketing initiatives by distributing promotional materials, engaging with customers on social media platforms, and assisting with the planning and execution of special events.
- Contribute creative ideas to develop and implement marketing strategies to attract new customers, and retain existing ones.
- Monitor customer feedback and satisfaction levels to identify areas for improvement and implement solutions to enhance the overall guest experience.
- Assist in maintaining a clean and organized dining area, including setting up tables, replenishing supplies, and ensuring compliance with health and safety regulations.
Lead Sales Associate
Planet Fitness
Ballwin, MO
10.2021 - 06.2022
- Developed and maintained organized member records and scheduling systems, ensuring all data was up-to-date and easily accessible.
- Utilized Microsoft Excel to track membership data, attendance, and sales reports, creating clear and concise spreadsheets for management.
- Implemented efficient organizational methods to streamline day-to-day operations, including staff scheduling, inventory tracking, and fitness class management.
- Created Excel templates and automated reports, improving accuracy and saving time in daily administrative tasks.
- Consistently demonstrated a strong commitment to punctuality, arriving on time, and adhering to all scheduling requirements.
- Ensured timely completion of daily tasks and projects, maintaining a high standard of efficiency in a fast-paced environment.
- Assisted in developing and maintaining accurate documentation, with a focus on clarity and precision, ensuring that all communications and reports were properly formatted and punctuated.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Marquette Sr. High School
Chesterfield, MO05-2022
Skills
- Data Entry
- Complaint resolution
- Account updating
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Problem-solving abilities
- Microsoft Office expertise
- Customer Service
- Multi-Task Management
- Critical Thinking
- Organization and Time Management
- Microsoft Word, Excel, and Outlook
- Self Control and Integrity
- Conflict Resolution
- Analytical Thinking
Timeline
Service Crew Member
Start Bar
08.2022 - 06.2024
Customer Service Representative/Marketing and Social Media Coordinator
Wheelhouse
08.2022 - 05.2024
Lead Sales Associate
Planet Fitness
10.2021 - 06.2022
High School Diploma -
Marquette Sr. High School
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