Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Frees

Muskegon

Summary

Dynamic and detail-oriented Pharmacy Technician at CVS Health, recognized for enhancing workflow efficiency and patient satisfaction. Proficient in medication dispensing and HIPAA compliance. I excel in problem-solving and team collaboration, consistently improving operational processes and ensuring accurate prescription management and quality patient care. Committed to delivering exceptional customer service/patient care and maintaining high standards of safety. Long term patient care experience and expertise in customer service regarding patient care.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Health
08.2025 - Current
  • Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Assisted pharmacists in patient consultations, providing medication information and answering inquiries.
  • Maintained inventory levels, conducting regular audits to prevent stock discrepancies.
  • Operated pharmacy software systems for prescription management and patient record updates.
  • Collaborated with healthcare providers to coordinate patient care and medication therapy management.
  • Implemented safety protocols to minimize errors during medication dispensing processes.
  • Contributed to workflow improvements that enhanced overall pharmacy operations and customer satisfaction.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pathology Assistant

Trinity Health
11.2024 - 07.2025
  • Assisted pathologists in preparing and dissecting surgical specimens for examination.
  • Maintained accurate records of specimen processing and test results for quality assurance.
  • Operated laboratory equipment to perform routine analyses and ensure compliance with safety standards.
  • Collaborated with medical staff to streamline specimen collection processes, enhancing workflow efficiency.
  • Implemented improvements in inventory management, reducing waste and optimizing resource usage.
  • Trained new staff on laboratory protocols and best practices for specimen handling and processing.
  • Led initiatives to enhance laboratory safety protocols, promoting a culture of compliance among staff.
  • Developed training materials for ongoing education of peers on advanced pathology techniques and technologies.
  • Contributed to interdisciplinary team meetings, providing pathology expertise to inform patient care decisions.
  • Optimized communication with clinical teams by promptly responding to inquiries regarding specimen status or results.
  • Maintained high-quality standards with precise attention to detail during tissue grossing procedures.
  • Supported research projects by preparing histologic slides for study investigators upon request.
  • Enhanced diagnostic accuracy by preparing and processing tissue specimens for pathologist examination.
  • Ensured patient safety, adhering to strict laboratory protocols and guidelines for specimen handling.
  • Contributed to the overall success of the department by consistently meeting productivity goals without sacrificing quality standards.
  • Assisted in training junior staff members on proper techniques and best practices for pathology procedures.
  • Reduced turnaround time for test results by efficiently prioritizing and organizing workload.
  • Participated in quality assurance initiatives, evaluating protocols and suggesting improvements as needed.
  • Streamlined workflow processes by maintaining an organized workspace and inventory of supplies.
  • Collaborated with fellow pathology assistants to discuss challenging cases and share professional insights.
  • Supported pathologists with accurate documentation of findings, enabling timely diagnosis and treatment plans.
  • Actively participated in continuing education opportunities to stay current on advancements within the field of pathology.
  • Promoted a positive work environment by fostering strong relationships with colleagues across departments.
  • Improved laboratory efficiency by assisting in the implementation of new equipment and technologies.
  • Performed complex dissections on surgical specimens, providing detailed information for pathologist analysis.
  • Facilitated compliance with regulatory requirements through diligent record-keeping and adherence to established policies.
  • Demonstrated adaptability by taking on additional responsibilities during periods of limited staffing or increased workload.
  • Increased accuracy in diagnosis through meticulous preparation of frozen sections during intraoperative consultations.

Phlebotomist

Holland Hospital
05.2021 - 07.2023
  • Collected blood samples using venipuncture and capillary techniques.
  • Ensured compliance with safety protocols and infection control measures.
  • Maintained accurate patient records and documentation for laboratory analysis.
  • Assisted in training new staff on phlebotomy procedures and best practices.
  • Coordinated with healthcare professionals to schedule patient appointments efficiently.
  • Monitored inventory of supplies, ensuring availability for daily operations.
  • Provided exceptional patient care, addressing concerns to minimize anxiety during procedures.
  • Implemented process improvements that enhanced sample collection efficiency and accuracy.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.

Education

Associate of Applied Science -

Muskegon Community College
Muskegon, MI

High School Diploma -

Muskegon High School
Muskegon
05.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Drug classification
  • Supporting pharmacy operations
  • Point of sale systems proficiency
  • Resolving customer issues
  • Proper labeling
  • FDA and HIPAA compliance
  • Quality assurance and control
  • Customer service
  • Attention to detail
  • Dispensing medications
  • Cash register operations
  • Team coordination
  • Inventory tracking
  • Payment processing
  • Prescription refill fulfillment
  • Certified pharmacy technician
  • Medication documentation
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • Specimen labeling procedures
  • Blood collection techniques
  • Patient support
  • Blood culture collection
  • Capillary puncture
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Recording data
  • Patient preparation
  • Syringe method
  • Quality control guidelines
  • Sample storage
  • Geriatric phlebotomy
  • Skin puncture
  • Adaptable approach
  • Medical records management
  • Hemoglobin testing
  • Health education
  • Medical office administration
  • Quality assurance
  • Medical records maintenance
  • Medical testing
  • Medical records review
  • Diagnostic testing
  • Personal protective equipment usage
  • Health and safety
  • Medical terminology
  • Technical troubleshooting
  • Emergency response training
  • Patient assessment
  • Regulatory compliance
  • Ethical leadership
  • Motivation techniques
  • Meeting facilitation
  • Teamwork and collaboration
  • Organizational skills
  • Team leadership
  • Excellent communication
  • Decision-making
  • Problem resolution
  • Multitasking Abilities
  • Computer skills
  • Training and development
  • Good judgment
  • Goal setting
  • Scheduling and coordinating
  • Task delegation
  • Project planning
  • Emergency response
  • Trauma protocols
  • Trauma care experience
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Flexible and adaptable

Timeline

Pharmacy Technician

CVS Health
08.2025 - Current

Pathology Assistant

Trinity Health
11.2024 - 07.2025

Phlebotomist

Holland Hospital
05.2021 - 07.2023

Associate of Applied Science -

Muskegon Community College

High School Diploma -

Muskegon High School

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