Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sasha Gagan

Carpentersville,IL

Summary

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

13
13
years of professional experience

Work History

Dispatcher Office Assistant

Porreca Freight
Bensenville, IL
11.2023 - 08.2024
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Prepared documents for shipment including labeling packages according to destination requirements.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
  • Provided support to drivers regarding route directions, traffic issues, road closures.
  • Prepared documents such as bills of lading, invoices, manifests, safety reports.
  • Communicated regularly with management regarding operational status updates.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Property Manager

ABC Property Management
Schaumburg, IL
04.2021 - 11.2023
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Met with clients to negotiate management and service contracts.

Waitress/Bartender/Manager

Ala Carte Entertainment
Schaumburg, IL
08.2011 - 04.2021
  • Prepared checks accurately and processed payments promptly.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Trained new employees to perform duties.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Receptionist Administrator

U.S. Waterproofing
Rolling Meadows, IL
01.2017 - 10.2019
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.

Education

Certified Community Property Manager -

Institute Of Real Estate Management
Remote
07-2022

Skills

  • Records Management
  • Administrative Support
  • Problem-solving abilities
  • Multitasking
  • Professionalism
  • Time management abilities
  • Filing and data archiving
  • Attention to Detail
  • Written Communication
  • Adaptability and Flexibility
  • Documentation and Recordkeeping
  • Teamwork and Collaboration
  • Excellent Communication
  • Business Administration

Languages

Spanish
Native/ Bilingual

Timeline

Dispatcher Office Assistant

Porreca Freight
11.2023 - 08.2024

Property Manager

ABC Property Management
04.2021 - 11.2023

Receptionist Administrator

U.S. Waterproofing
01.2017 - 10.2019

Waitress/Bartender/Manager

Ala Carte Entertainment
08.2011 - 04.2021

Certified Community Property Manager -

Institute Of Real Estate Management

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Sasha Gagan