Sasha Garza

• Providing outstanding beverage and food service to the public in an accurate, organized, and timely manner.
• Greeting customers, being the first impression, and the face of the establishment.
• Gaining beverage and food orders in a high volume establishment.
• Providing cash handling.
• Cleaning establishment.
• Assisting with back of the house stocking and food preparation.

• Collected on accounts 30 days to 180+ days delinquent.
• Data entry.
• Collecting information from current, former, and prospecting customers to confirm approval of personal loans and financial breakdown.
• Credit check on former and prospecting customers.
• Bankruptcy checks on current, former, and prospecting customers.
• Notarizing and sending out demands for wage garnishments.
• Skip tracing on delinquent account holders for contact, payment or negotiation for payment.
• Establishing loan agreements.
• Loan disbursements.
• Cash drop/handling errands for branch.

• Data entry.
• Insurance Claims investigation and analysis.
• Communicate and develop relations with local agencies, clients, and insureds to gain information on claimants and share investigation details.
• Communicate with vital departments to ensure speedy recovery, staying within client, state, and federal guidelines and policies.
• Locate claimants with minimal or no information for uninsured motorist, commercial, restitution, legal, and municipal insurance subrogation claims.
• Ensuring claims get to the direct department of resolution.
• Asset, deceased, and incarceration skip tracing.
• Mail return entry.
• Lead team by providing knowledge and weekly statistics on tasks, to improve individual and group production, and overall departmental success.

Greeted customers, answered questions and recommended specials to increase profits.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Built positive relationships with other front-of-house and kitchen staff.

Cleaned tables and chairs to prepare dining area for next customers

Prepared salads, appetizers and garnishes to assist kitchen staff.

Stocked server areas with supplies before, during and after shifts. Communicated with kitchen staff to stay updated on item availability and customer wait times.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Completed opening and closing checklists to ensure smooth restaurant operations.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Monitored dining area to assess server capacity and estimate wait times.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Accommodated guests with children and special needs to promote comfortable dining experience.

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Served food and beverages to patrons and immediately remedied issues with orders.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Calculated charges, issued table checks and collected payments from customers.

Provided exceptional service to high volume of daily customers.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Addressed complaints to kitchen staff and served replacement items.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Trained new employees on restaurant procedures and plating techniques