SASHA-GAY RHINO
Atlanta,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Pick up & Delivery Manager
FedEx Ground Package System Inc
07.2012 - 04.2021
- Managed pickup and delivery operation through developing, engaging and leading staff of 30+ individuals.
- Maintained positive business relations with independent service providers and communicated change initiates while ensuring their alignment with contractual agreements.
- Designed and conducted day-to-day operations and implemented company policies and programs.
- Managed customer inquiries and complaints in polite and professional manner.
- Supervised and facilitated company required trainings for staff.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Managed execution of performance standards, goals, and reported results as appropriate.
- Championed company's "Safety Above All" Culture and supported all related initiatives to employees and independent contractors.
- Implemented and managed corporate initiative roll outs and projects, communicated improvement strategies, and monitored project progression to completion.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Conducted quarterly business meetings with service providers to review and discuss overall performance and set up action plans for areas of opportunities.
Operations Manager
FedEx Ground Package System Inc
04.2009 - 06.2012
- Supervised operations staff of 40+ and kept employees compliant with company policies and procedures.
- Implemented process innovations to improve overall performance and reduce operational costs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted self audits of employee personnel files to ensure accuracy and compliance.
- Designed performance metrics to track progress and strategic business goals
- Performed staff management, task allocation and materials coordination duties to surpass business goals
- Developed employee’s skills through delegation of assignments, cross- training, coaching, and providing continuous performance feedback and quarterly evaluations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Identified and resolved unauthorized, unsafe, or ineffective practices
Education
Bachelor of Science - Business Administration And Management
Capella University
Minneapolis, MN06.2025
High School Diploma -
Benjamin Cardoza High School
Queens, NY06.2001
Skills
- Organization and Multitasking
- Employee Development
- Microsoft Office
- Critical Thinking
- Process Improvement
- Cross-Functional Collaboration
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Drafting and Administering Contracts
- Hiring, Onboarding and Terminating
- Logistics Database Management
- Web-Based Logistics Information Systems
- Documentation and Record keeping
- Project Management
Timeline
Pick up & Delivery Manager
FedEx Ground Package System Inc
07.2012 - 04.2021
Operations Manager
FedEx Ground Package System Inc
04.2009 - 06.2012
Bachelor of Science - Business Administration And Management
Capella University
High School Diploma -
Benjamin Cardoza High School
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