Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasha Gonzalez

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Clerk

Internal Revenue Service, IRS
01.2023 - Current
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • prepare and maintain regular established formats and sources of data applicable to the program , functional or organizational requirements and special reports as directed.
  • Knowledge in using programs such as IRSP,EQSP, IAT , AMS , IDRS.
  • Gaining knowledge to train new hires.

Customer Service Representative

Txtag Toll Operations Center
10.2021 - 12.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

CNA

Soco Village
01.2019 - 09.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.

Fulfillment Associate

Kendra Scott
01.2018 - 09.2019
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Education

Idea Montopolis
1701 Vargas Rd Austin Tx 78741

High School Diploma -

William B Travis High School
1211 E Oltorf St, Austin Tx
05.2020

Skills

  • Photocopying Documents
  • Document Scanning
  • Typing Speed
  • Multitasking Abilities
  • Microsoft Office
  • Problem Solving
  • Filing Systems
  • Staff Training
  • Customer Service
  • SAP Experience
  • Bilingual
  • word
  • cash handling

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

General Clerk

Internal Revenue Service, IRS
01.2023 - Current

Customer Service Representative

Txtag Toll Operations Center
10.2021 - 12.2022

CNA

Soco Village
01.2019 - 09.2020

Fulfillment Associate

Kendra Scott
01.2018 - 09.2019

Idea Montopolis

High School Diploma -

William B Travis High School

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Sasha Gonzalez