Summary
Overview
Work History
Education
Skills
Timeline

Sasha Gordon

Windsor,CT

Summary

Dedicated and results-driven Customer Care Representative with over 5 years of experience providing exceptional support across various industries. Skilled in resolving complex customer inquiries, maintaining high satisfaction rates, and fostering positive client relationships. Proven ability to handle high-volume interactions efficiently while delivering personalized solutions to enhance customer loyalty. Adept at utilizing CRM tools, streamlining processes, and exceeding performance metrics in fast-paced environments. Committed to delivering superior service and contributing to organizational success.

Overview

11
11
years of professional experience

Work History

Household Manager

The Gordon Family
02.2021 - Current
  • Scheduled appointments for medical, dental, and self-care needs.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Planned youth activities to foster intellectual and emotional development.
  • Managed financial operations for household of 7 members.
  • Oversaw budget to manage expenditures and control costs.
  • Developed time management, problem-solving, and interpersonal communication skills through day to day interaction .

Customer Care Representative (Group Benefits)

The Hartford Insurance Group
01.2019 - 01.2021
  • Managed approximately 30 incoming calls per day from customers, as well as document claim file with notes from those calls.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and inquiries.
  • Explain coverage details for group insurance plans, including life , disability, and supplemental policies provided from their employers .
  • Maintain accurate records of client interactions, claims, and policy changes in databases like Epic or other management systems

Lead Sales Consultant

Sprint
10.2014 - 12.2018
  • Currently responsible for delivering great customer service/ customer experience
  • Accountable for promoting a positive atmosphere for all customers, retaining loyal customer base
  • Responsible for all products safety
  • Accountable for daily register (apart of opening and closing duty)
  • Provide a total sales solution to customers pertaining to wireless/mobility needs
  • Serve as a resource and coach to Sales Consultants to ensure they are offering the right solutions and best services to meet customer’s needs
  • Work alongside Store Manager to exceed all company goals and key performance objectives, including sales, upgrades, accessories, tablets and customer service goals, and more
  • Assist in managing the Sales Floor to maximize Sales Opportunities and to provide an unforgettable and outstanding customer experience
  • Assist Store Manager in observing Sales and Service behaviors, coaching and training as needed

Education

Degree - Registered Nursing

MEDGAR EVERS COLLEGE, Brooklyn, New York
01.2010

High School Diploma - undefined

MIDWOOD HIGH SCHOOL, Brooklyn, New York
01.2007

Skills

  • Customer service
  • Active listening
  • Conflict Resolution
  • Patience
  • Clear Communication
  • Personal skills
  • Interpersonal skills
  • Organizational skills
  • Communication
  • Ability to work with diverse populations

Timeline

Household Manager - The Gordon Family
02.2021 - Current
Customer Care Representative (Group Benefits) - The Hartford Insurance Group
01.2019 - 01.2021
Lead Sales Consultant - Sprint
10.2014 - 12.2018
MIDWOOD HIGH SCHOOL - High School Diploma,
MEDGAR EVERS COLLEGE - Degree, Registered Nursing

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Sasha Gordon