Sasha Halstead
Charleston,WV
Summary
Dynamic leader with a proven track record at Charleston Area Medical Center, enhancing operational efficiency and patient satisfaction. Skilled in staff development and workplace safety, adept at fostering a customer-oriented environment. Excelled in implementing innovative training programs and streamlining document management processes, significantly improving team performance and service delivery.
Overview
18
18
years of professional experience
Work History
Health Unit Coordinator
Charleston Area Medical Center
03.2013 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Assisted with processing patient admissions, transfers and discharges.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Responded to patient call lights to expedite appropriate follow-through.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
Office Manager
Pulmonary Services
04.2015 - 04.2018
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conduct prior authorizations for patient testing and all specialty medications through insurance companies.
Nursing Assistant
Charleston Area Medical Center Health System Inc.
03.2012 - 03.2013
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented care actions by completing records and logs in medical software system.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Behavioral Health Technician
Highland Hospital
02.2007 - 09.2011
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Assisted with processing patient admissions, transfers and
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Responded to patient call lights to expedite appropriate follow-through.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
Shift Supervisor
Rite-Aid Pharmacy
01.2009 - 10.2010
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Responded to and resolved customer questions and concerns.
Education
Accounting
Strayer University
OnlineGarnet Career Center
Charleston, WV05.2007
High School Diploma -
Riverside High School
Belle, WV05.2006
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Development
- Inventory control and record keeping
- Safety understanding
- Safety awareness
- Document Management
- Consulting
- Team Leadership
- Problem-Solving
- Team Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- POS System Operation
- OSHA regulations compliance
- Computer Skills
- Work Planning and Prioritization
Timeline
Office Manager
Pulmonary Services
04.2015 - 04.2018
Health Unit Coordinator
Charleston Area Medical Center
03.2013 - Current
Nursing Assistant
Charleston Area Medical Center Health System Inc.
03.2012 - 03.2013
Shift Supervisor
Rite-Aid Pharmacy
01.2009 - 10.2010
Behavioral Health Technician
Highland Hospital
02.2007 - 09.2011
Accounting
Strayer University
Garnet Career Center
High School Diploma -
Riverside High School
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