Sasha Hunt

Founded in 1833 in Edinburgh, London, the movement of paper goods turned into an aviation service for every customer nationwide. Located in 65 countries, serves 245 airports, 1.3 million aircraft turns, 3.2 million jet fuel, and 2.5 million cargo holds. One will say Menzies has built trust and passion for people worldwide.

- Processing 300+ passengers using a GBS system, a network operating as a 'middleman' between travel agents and numerous travel service providers.

- Making reservations, ticketing, and checking itineraries; checking luggage; and, lastly, collecting payment.

- Coordinated ground transportation services for arriving and departing passengers.

- Diligently proofread all documentation, ensuring error-free security breaches.

- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

- Coordinate with airport teams to accommodate the needs of daily operations and resolve complaints with compassion for customers.

- Achieve an annual customer service rating of 91% in 2022.

- Performed account lookups, verified travel documents, and safety boarding procedures on time.

- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.

- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

- Monitored driver performance, ensuring compliance with safety regulations.

- Trained and coached new dispatchers in operational procedures.

- Coordinated daily transportation activities between carriers, customers, and internal departments.

- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

- Recorded and maintained files or records of customer requests, work, or services performed.

- Manage inbound and outbound shipments using the software Oracle Transportation Management, improving inventory tracking by 27% and reducing data entry.

- Provided leadership and direction to logistics team members by setting goals, providing feedback, and coaching on job-related tasks.

- Collaborated on cross-functional teams to launch peak season strategies.

- Performed regular audits on inventory levels and stock movements as part of periodic cycle counts.

-Verified inventory computations by comparing them to physical counts of stock and investigating discrepancies.ies.

- Successfully reduced customer complaints by 30% within 2 years by implementing a targeted training program for staff.

- Assisted other departments when necessary.

- Coordinated with security to report suspicious activities or safety concerns.

- Trained new employees regarding procedures and standards.

- Accomplished production goals by working with speed and accuracy.

- Processed payroll for up to 30 employees weekly using specialized software.

- Prepared bank deposits with accompanying paperwork.