Sasha Jensen
Phoenix,AZ
Summary
Professional manager with extensive experience in overseeing multiple business locations. Known for driving operational excellence and enhancing team performance. Focused on collaboration and adaptability, ensuring smooth operations and goal achievement. Proven skills in team leadership and strategic planning.
Overview
7
7
years of professional experience
Work History
Assistant Area Manager
Go Rentals
04.2023 - Current
- Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
- Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
- Streamlined operations for improved efficiency with the implementation of new management strategies.
- Opened and closed locations trough out the country and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Drove sales growth by analyzing market trends and adjusting strategies accordingly for maximum impact.
- Assisted in developing long-term strategic plans for organizational growth within the assigned region while adhering to budgetary constraints.
Customer Service Specialist
Enterprise Holdings
07.2022 - 04.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Enterprise Holdings
04.2021 - 07.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restaurant Manager
Proper Brewery
04.2021 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Customer Service Representative
Avis Budget Group
01.2019 - 09.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Hatch Taqueria And Tequilas
05.2018 - 03.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Public Government And Relationship
Academy of Public Government
UkraineSkills
- Operational Efficiency
- Training and mentoring
- Delegation Abilities
- Staff Development
- Customer Relations
- Operations Management
- Sales Strategies
- Customer Relationship Management (CRM)
- Marketing knowledge
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Area Manager
Go Rentals
04.2023 - Current
Customer Service Specialist
Enterprise Holdings
07.2022 - 04.2023
Customer Service Representative
Enterprise Holdings
04.2021 - 07.2022
Restaurant Manager
Proper Brewery
04.2021 - 05.2022
Customer Service Representative
Avis Budget Group
01.2019 - 09.2021
Assistant Manager
Hatch Taqueria And Tequilas
05.2018 - 03.2021
Public Government And Relationship
Academy of Public Government
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