Sasha Jones
Bremerton
Summary
A customer service professional with robust background in hospitality and administrative tasks. Recognized for effectively managing vending room operations, addressing team needs, and ensuring a welcoming environment. Valued team player known for adaptability and commitment to achieving high standards in guest service.
Overview
5
5
years of professional experience
Work History
Front Desk Attendant
Coachman Inn
08.2020 - 10.2020
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed reservations using property management system, maintaining accuracy in guest bookings.
- Handled guest inquiries and complaints promptly, enhancing overall visitor satisfaction.
- Collaborated with housekeeping staff to ensure rooms were prepared and maintained to high standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
Personal Shopper
Safeway
04.2020 - 08.2020
- Assisted customers in selecting products tailored to individual preferences and dietary needs.
- Ensured accurate order fulfillment by meticulously checking item availability and quality.
- Developed strong relationships with regular clients, enhancing personalized shopping experiences.
- Collaborated with store teams to maintain organized product displays and promote sales initiatives.
Catalogue Operations
Leafly.com
07.2019 - 10.2019
- Championed sustainable practices throughout the organization by incorporating eco-friendly materials sourcing alternatives where feasible in reducing environmental impact of operations.
- Collaborated with cross-functional teams to optimize overall business operations within the area.
- Implemented change management strategies for clients undergoing organizational transformation, leading to smoother transitions and minimized disruption to ongoing operations.
Room Lead
First and Goal Hospitality
09.2017 - 10.2019
- Counted, distributed, and oversaw sales of product in a fast-paced environment
- Monitored inventory and ensured an accurate count of a high volume of cash
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Columbia Sportswear
09.2015 - 01.2017
- Assisted customers in selecting suitable outdoor gear, enhancing product knowledge and customer satisfaction.
- Maintained store displays and inventory organization, contributing to a visually appealing shopping environment.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales reporting and cash handling.
- Collaborated with team members to achieve daily sales targets, fostering a supportive work atmosphere.
- Resolved customer inquiries and complaints promptly, demonstrating strong problem-solving skills and product expertise.
- Executed promotional events that increased foot traffic and engaged customers with brand experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts -
Seattle Central Community College
Seattle, WATimeline
Front Desk Attendant
Coachman Inn
08.2020 - 10.2020
Personal Shopper
Safeway
04.2020 - 08.2020
Catalogue Operations
Leafly.com
07.2019 - 10.2019
Room Lead
First and Goal Hospitality
09.2017 - 10.2019
Sales Associate
Columbia Sportswear
09.2015 - 01.2017
Associate of Arts -
Seattle Central Community College