Sasha Jordan
Savage,MN
Summary
Results-oriented individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in fast-paced environments and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Bloom Chiropractic
Burnsville, MN
07.2019 - 11.2023
- Handled diverse duties at Bloom Chiropractic, such as administration and patient support.
- In my position, I manage patient check-ins, deliver therapy sessions as needed, and uphold a high standard of cleanliness in both the patient areas and office environment.
- Effectively managed form updates, patient information maintenance, appointment scheduling and inventory control using Chiro-touch software.
- Maintained patient records and updated information in the electronic health record system.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Instructed patients on how to use therapeutic exercises and streches properly at home to speed recovery time.
- Organized office supplies and ordered new items when necessary.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Checked out patients at end of visit, collecting any remaining balances due from them.
Customer Account Manager
Home Choice
Shakopee, MN
09.2017 - 07.2019
- Maintained accurate records of customer interactions, transactions and account changes.
- Ensured that customer accounts were up-to-date and accurate.
- Resolved billing disputes with customers.
- Provided excellent customer service by responding promptly to telephone calls and emails.
- Demonstrated knowledge of products and services offered to customers.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Identified opportunities for product upsells or cross-sells based on customer needs.
- Advised customers on appropriate actions to take regarding their accounts.
- Explained the features, advantages, and benefits of products or services to potential customers.
- Assisted with training new Customer Account Representatives.
- Followed up with customers after sales or other transactions were completed.
- Performed data entry tasks such as updating customer information in the system.
- Developed strong relationships with customers through regular communication.
- Recognized patterns in customer behavior for more effective problem solving strategies.
- Set up and updated customer accounts with interactions, payments and personal information.
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Monitored overdue accounts using automated information systems.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- I also helped with deliveries.
Food Service Worker
The American Legion
Savage, USA
09.2016 - 09.2018
- Contributed to the culinary team as one of the chefs in American Legion kitchen.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Assembled and served meals according to specific guest requirements.
- Made meals in accordance with company standards and requirements.
Education
High school diploma -
Skills
- Direct Patient Support
- Healthcare Scheduling Management
- Health Monitoring
- Electronic Medical Records
- Customer Interaction
- Customer Engagement in Retail
- Physical Lifting
- Efficient Data Management
- Account Relationship Development
- Proficient in Inside Sales
- Marketing Strategy Development
- Food Safety Practices
- Patient service
- Surface Maintenance
- Route Optimization Skills
- Clinical Office Management
- Strong Technical Skills
- ICD-10 Coding
- Skilled in Microsoft Office Applications
- Clinical Documentation Expertise
- Clinical Vocabulary
- Digital Photo Enhancement
- Experienced in Photoshop Applications
- Digital Photo Enhancement
- Adobe Acrobat Proficiency
- Guest services
- Medical Coding
- Medical Receptionist
- Efficient Food Service Operations
- Photography
- Adobe Lightroom
- Adobe Premiere
- HIPA
- Payment Collection
- Service Promotion
- Telephone Etiquette
- Appointment Scheduling
- Training and mentoring
- Project Management
- One Call Resolution
- Service Delivery Optimization
- Call Monitoring
- Account Management
- Technical Support
- Continuous Improvement
- Focused on customer satisfaction
- Proficient in [Software]
- MS Office
- Meticulous attention to detail
- Team Building and Leadership
- Customer Relationship Management (CRM)
- Administrative Support
- Issue Resolution
- Performance Evaluations
- Staff Management
- Marketing savvy
- Sales expertise
- Training and coaching
- Product Knowledge
- Persuasive
- Skilled multi-tasker
- Management of remote employees
- Deadline-oriented
- Work Prioritization
- Staff Training
- New Hire Training
- Problem-Solving
- Conflict Management
- Customer Service
- Superior computer skills
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Chiropractic Assistant
Bloom Chiropractic
07.2019 - 11.2023
Customer Account Manager
Home Choice
09.2017 - 07.2019
Food Service Worker
The American Legion
09.2016 - 09.2018
High school diploma -
Similar Profiles
Sarah LiebelSarah Liebel
Chiropractic Assistant at Bloom Chiropractic & WellnessChiropractic Assistant at Bloom Chiropractic & Wellness
Tamrida RzaTamrida Rza
Marketing and PR Intern at Bloom Group/Bloom Advisory LLCMarketing and PR Intern at Bloom Group/Bloom Advisory LLC
Abby BoltonAbby Bolton
Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic
Omar LaylaOmar Layla
Resident Assistant at Meadow WoodsResident Assistant at Meadow Woods
Mary MortensenMary Mortensen
President at Marsden ServicesPresident at Marsden Services