Sasha Jovanovic
Upland,CA
Summary
Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
QUALITY MANAGER
Previon
04.2022 - Current
- Enhanced Quality Management System: Improved quality assurance and control across multiple departments, ensuring compliance and efficiency
- Internal Audit Collaboration: Partnered with the compliance team to enforce quality policies, standards, and training, conducting internal audits biannually
- ISO Standards Expertise: Demonstrated proficiency in implementing and adhering to ISO 9001, ISO 13485, ISO 27001, CGMP, and 21 CFR 820 standards
- Audit Success: Successfully navigated multiple ISO audits, achieving 100% audit results with zero non-conformities through continuous process improvement initiatives
- Non-Conformance Tracking: Monitored and analyzed non-conformance reports (NCRs), converting cost impacts into monthly KPIs alongside customer complaints
- Customer Complaint Process Engineering: Developed processes for handling customer complaints within GMP and ISO requirements, analyzing trends and cost impacts
- Corrective Actions Execution: Executed Corrective Action Requests (CAR), Supplier Corrective Action Requests (SCAR), and Root Cause Analysis (RCA) using methodologies like 5 Whys, Fishbone, and Whiteboard sessions
- Business Process Implementation: Implemented processes for Change Orders and Requests for Quote (RFQ), integrating rework into change orders to capture costs and deliver monthly KPIs
- Change Management: Led change management initiatives, ensuring smooth transitions and minimal disruption by effectively communicating and implementing new processes
- Continuous Improvement Leadership: Led Kaizen, Gemba walks, Lean, and Continuous Improvement (CI) activities, utilizing Six Sigma tools (Value Stream Mapping (VSM), Fishbone, Flowchart, Project Charter, 5S, and numerous other six sigma approaches)
- Inventory Review Process Engineering: Engineered processes for reviewing incoming inventory and releasing it post-quarantine
- First Article Process Development: Created job aids, work instructions, checklists, and design control processes, contributing to batch record reviews and inventory release
- Product Standard Library Establishment: Established and maintained a product standard library, encompassing all auditable items as Design History Files for manufacturing products
- Work Measurement Techniques: Applied work measurement techniques to conduct time and motion studies, optimizing production efficiency
- Championed Leadership L10 Meetings: Led L10 meetings with the CEO, President, Director of DevOps, Director of Production, and Sales, providing monthly data on all departments for Continuous Improvement (CI)
- Team Management: manage team of four direct quality technicians as well production team collaboration daily thought the daily actives
QUALITY MANAGER
DOLLS KILL
05.2021 - 04.2022
- Oversaw inventory control and quality assurance operations with team of 40 associates, ensuring seamless processes and adherence to company standards
- Spearheaded ICQA project initiatives, translating complex processes into standardized operating procedures (SOP)
- Engineered the workflow process for all current and new employees for daily process
- Engineered processes for reviewing incoming inventory and releasing it post-quarantine, as well as managing customer returns
- Created trend analysis data to drive continuous improvement
- Utilized the Kaizen approach to enhance inventory accuracy and elevate Outbound Units per Hour (UPH) metrics for pickers and packers, ensuring no impact on product quality by minimizing incorrect inventory pick by 75%
- Proactively managed warehouse space allocation through weekly cycle counts, report generation, and prioritization of high-demand items
- Delivered insightful monthly reports on operational advancements and strategic changes to the General Manager
- Captured customer feedback by creating Key Performance Indicator (KPI) metrics and utilize metrics as training resources
OPERATIONS & QUALITY MANAGER
DART LOGISTICS
03.2021 - 09.2021
- Managed the operations of the Outbound/Inbound (Unloading and Receiving) team of 40 associates in a 1.4 million square foot warehouse
- Accomplished fastest Outbound/Inbound inventory in company history by adaption new process by reviewing KPI data
- Implemented daily quality measures to ensure no impact on customer service
- Conducted quality inspections of incoming inventory prior to release into general inventory, quarantining items based on findings
- Managed P&L responsibilities, invoices, and billing to ensure timely dispatch of all loads
- Handled daily HR responsibilities, including time attendance, clock in/out, write-ups, performance evaluations, new hires, and OSHA safety regulations
- Trained, coached, and supported warehouse operators to meet key business initiatives, increasing daily production
- Maintained a safe and hazard-free environment, addressing complaints and resolving problems on the spot by following OSHA rules
- Oversaw yard and lift drivers to ensure the safe operation of company vehicles and machinery in compliance with OSHA regulations
PROCESS ASSISTANT
AMAZON
01.2019 - 03.2021
- Operational Planning and Staffing: Strategically planned and staffed the Inbound department daily, contributing to a weekly record of over 1.1 million units processed
- Team Leadership: Managed a team of 250 associates, achieving promotions across multiple departments within the Amazon Fulfillment Center
- Safety Compliance: Acted as a safety peer, ensuring adherence to OSHA regulations and holding the team accountable for safety standards
- Department Management: Oversaw Inbound, Outbound, Problem Solving, and Development departments, driving operational excellence
- Data Reporting and Safety Promotion: Reported and tracked quarterly data to operations leaders, promoting warehouse safety during the COVID-19 pandemic
- Cross-Departmental Collaboration: Effectively communicated and collaborated across departments, implementing a department scorecard to track performance
- Inventory Problem Resolution: Investigated and resolved inventory issues, implementing new strategies to reduce workload and improve efficiency
- Problem Solving and Non-Conformance Management: Managed the Problem-Solving department, maintaining a deduction rate below 5% (standard is 30%)
- Documented trends in non-conformances, reporting directly to sellers and conducting cost analysis
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2015
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Document management
- SOP development
- Continuous improvement
- Quality processes
- Quality metrics
- Quality planning
- Product inspection
- Statistical analysis skills
- Supplier relationship management
- Team Training
- First-article inspection
- Performance monitoring
- Excellent researching skills
- Design of experiments
Accomplishments
- Achieved 100% ISO 9001 and ISO 13485 audit completion with external auditors
- Decreased defect rate by 80% on the production line and 100% on the batch release.
- Introduced customer complaint KPI and removed negative revenue impact by 80% annually.
Certification
- Lean Six Sigma Green Belt Certification
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
QUALITY MANAGER
Previon
04.2022 - Current
QUALITY MANAGER
DOLLS KILL
05.2021 - 04.2022
OPERATIONS & QUALITY MANAGER
DART LOGISTICS
03.2021 - 09.2021
PROCESS ASSISTANT
AMAZON
01.2019 - 03.2021
Bachelor of Science - Business Management
University of Phoenix
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