Sasha Kappel
Alpharetta,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable and dedicated customer service professional with experience in various industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Receptionist/Spa Attendant
Body-N-Balance
12.2023 - Current
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Greeted customers and offered them assistance.
- Greeted guests and escorted to correct treatment rooms.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
- Monitored equipment functionality regularly to ensure optimal performance during treatments while adhering safety guidelines.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
Administrative Assistant/ Customer Service Representative
Atlanta Swim Academy
01.2023 - 12.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Puff N Fluff Pet Spa
12.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Hostess
Di Paolo Italian Kitchen
05.2018 - 07.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Education
Public Relations And Marketing
Kennesaw State University
Kennesaw, GA12.2025
Graduated/High School Diploma -
Centennial High School
Roswell, GA05.2021
Skills
- Basic knowledge of using POS system
- Basic knowledge of Microsoft Office applications (Most comfortable with Word, Powerpoint, Outlook, Excel)
- Organization
- Time Management
- Able to thoroughly clean facilities
- Extremely quick learner
- Easily trainable in multiple positions
- Professional
- Prompt and Effective Communication (written and listening)
- Great Customer Service Skills
- Friendly
- Team Player
- Decision Making
- Leader
- Dependable
- Customer and Client Relations
Accomplishments
CPR Certified
Volunteer Experience
- Centennial Special Olympics
- Centennial Cheer Mini Camp
References
Available upon request.
Timeline
Receptionist/Spa Attendant
Body-N-Balance
12.2023 - Current
Administrative Assistant/ Customer Service Representative
Atlanta Swim Academy
01.2023 - 12.2023
Receptionist
Puff N Fluff Pet Spa
12.2021 - 01.2023
Hostess
Di Paolo Italian Kitchen
05.2018 - 07.2021
Public Relations And Marketing
Kennesaw State University
Graduated/High School Diploma -
Centennial High School
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