Sasha Kohler
Keller,TX
Summary
Cheerleader for Our Team. Challenger of Convention. Champion for Our Customers. Detail-oriented Business Analysis with over 13 years of experience in leadership/management. Vast knowledge of increasing sales and ensuring lifetime customers. Successful team leader with deep knowledge of hiring and training protocols. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations. Highly effective at coordinating documents and processes between departments, individuals, and government offices. Expert negotiator, problem solver, and organizer. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and always building team relationships.
Overview
14
14
years of professional experience
Work History
Senior Business Analyst
Mr. Cooper Mortgage
Lewisville
02.2024 - Current
- Performed root cause analysis to determine underlying issues in complex problems.
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Created data flows to illustrate the flow of information between various stakeholders.
- Data analysis and data mapping for 3,034 LPA messages and 874 DU messages
Team Lead
Mr. Cooper
Lewisville, TX
09.2020 - 02.2024
- Work closely with the Task Specialists to expedite fundings
- Building relationships with sales to ensure sales can increase by assisting CC team to handle on aspects of processing
- Delegated daily tasks to team members to optimize group productivity
- Monitored team progress to enforce deadlines
- Supervised multiple teams and coordinated support, trainings, reports, etc
- Organized and prioritized incoming work orders and optimized team workflow to handle dynamic demands
- Analyzed and reported data for new product testing and assured with product management for new programs
- Supporting mortgage professionals, home advisors, underwriters, and funders by ensuring timely, judicious, and accurate loan processing
- Successfully processed and funded multiple mortgage products as a top funder for several quarters resulting in promotion to team lead
- Assisted in quality assurance and data reporting
AGM / Regional Sales Manager
Ruths Hospitality Group Inc.
07.2010 - 11.2020
- Budgeting, inventory, orders, P&L, staffing, scheduling, training
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Grew sales by 20% through strategic marketing and promotions
- Hired, scheduled, and managed over 50 staff members to effectively foster a team-oriented environment
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Increased revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
Skills
- Facilitating new loan programs, project management, and leading pilots
- Data forecasting, data analysis, and goal tracking
- Sales forecasts and marketing methods
- Managerial development
- Staff development and leadership
- Systems implementation
- Growing a team
SQL and Data Analysis Certifications
Certified in SQL and data analysis
Data driven decisions
Prepare, clean, transform, and load data using Power Bi
Foundations Data
Analyze Data to answer questions
Prepare data for exploration
Cleaning data
Timeline
Senior Business Analyst
Mr. Cooper Mortgage
02.2024 - Current
Team Lead
Mr. Cooper
09.2020 - 02.2024
AGM / Regional Sales Manager
Ruths Hospitality Group Inc.
07.2010 - 11.2020