Overview
Work History
Education
Skills
Timeline
Generic

Sasha Koppel

Bridgeport,United States

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Extended Stay America
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Engineer

Hilton
03.2021 - 12.2023
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Improved hotel maintenance efficiency by implementing a preventive maintenance program for all equipment and systems.
  • Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
  • Reduced downtime of critical equipment through regular inspections and timely repairs.

Housekeeping Supervisor

Hilton
12.2017 - 03.2021
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Manager

Best Friends Pet Care
06.2011 - 12.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Plumbing Technology

Porter And Chester Institute - Stratford
Stratford, CT

Skills

  • Front Office Management
  • Administrative Support
  • Inventory Control
  • Project Management
  • Mechanical Troubleshooting

Timeline

Front Desk Receptionist

Extended Stay America
11.2023 - Current

Engineer

Hilton
03.2021 - 12.2023

Housekeeping Supervisor

Hilton
12.2017 - 03.2021

Manager

Best Friends Pet Care
06.2011 - 12.2017

Plumbing Technology

Porter And Chester Institute - Stratford

Similar Profiles

CREATE PROFILE
Sasha Koppel