Sasha Kopylov
Santa Clara,CA
Summary
Experienced in customer service, sales, and hospitality. Known for implementing teamwork and collaboration to communicate and maintain a strong, friendly work environment. Reliable, adaptable, and a great problem solver in high stress situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk & Sales Associate
Perspire Sauna Studio
Mountain View
07.2025 - Current
- Addressing inquiries, resolving billing and appointment issues
- Connecting with guests on a personal level
- Lead outreach via text, email, and cold calls -averaging 50 touchpoints per day
- Converting first-time guests to long-term members
Front Desk & Sales Associate
Massage Envy
Santa Clara
12.2024 - 11.2025
- Addressing and resolving appointment and billing issues
- Educating guests on the benefits and styles of massage
- Maintaining a minimum of 18% sales closed
- Lead outreach via calls and texts
Golf Services Associate, Caddie/Food Runner
Topgolf
San Jose
09.2023 - 10.2024
- Hosting event activities for attending companies
- Assisting servers with delivering food and beverages to guests
- Resolving reservation errors and finding adequate solutions
Front of House Associate
Panda Express
Santa Clara
05.2022 - 12.2022
- Assembling dine-in and take-out orders
- Managing cash, point-of-sale system, and end-of-night final count
- Inventory
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA06-2028
Associate in Science For Transfer (AS-T) - Business Administration
De Anza College
Cupertino03-2026
High School Diploma - undefined
Santa Clara High School
Santa Clara01-2023
Dual Enrollment - undefined
De Anza College
Cupertino01-2022
Skills
- Strong communication and interpersonal skills
- Time Management
- Problem-solving
- Team collaboration
- Building relationships
- Sales
Certification
- Food Handlers Card (2019-present)
- California ServSafe Alcohol (2024-present)
Languages
Russian
Native or Bilingual
Timeline
Front Desk & Sales Associate
Perspire Sauna Studio
07.2025 - Current
Front Desk & Sales Associate
Massage Envy
12.2024 - 11.2025
Golf Services Associate, Caddie/Food Runner
Topgolf
09.2023 - 10.2024
Front of House Associate
Panda Express
05.2022 - 12.2022
High School Diploma - undefined
Santa Clara High School
Dual Enrollment - undefined
De Anza College
Bachelor of Science - Business Administration
University of California, Riverside
Associate in Science For Transfer (AS-T) - Business Administration
De Anza College