Sasha Langkamp
Harrisburg,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Ross Dress For Less
Eugene, Or
01.2006 - 11.2023
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Verified cash drawer, counted money and balanced receipts.
- Trained new employees on proper cash handling techniques and policies.
- Prepared and checked cashier register tills.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Assistant Manager - Operations
Phouse LLC
Roseburg, OR
11.2022 - 08.2023
- Implemented new policies and procedures to enhance operational efficiencies.
- Provided guidance and training to team members in order to improve their skillset.
- Resolved customer complaints promptly by providing appropriate solutions.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained employee records and updated information in the payroll system.
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Created promotional materials such as flyers, posters, banners for marketing purposes of each event.
- Assisted with administrative tasks related to private events such as maintaining records of payments received from vendors or expenses incurred during an event.
Skills
- Leadership
- Communication skills
- Training and development
- Organized
- Problem Solver
- Operations Management
- Cash Handling
- Customer Service Excellence
- Data Entry
- Payroll Processing
- Balancing Daily Deposits
- Employee Scheduling
- Human Resources Support
Languages
English, Full Professional Proficiency
Hobbies and Interests
- Reading
- Traveling
- Foodie
Timeline
Assistant Manager - Operations
Phouse LLC
11.2022 - 08.2023
Assistant Manager
Ross Dress For Less
01.2006 - 11.2023
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