Summary
Overview
Work History
Skills
Core Competencies
Certification
Timeline
Generic

Sasha Lawson

Summary

I am a proactive customer service professional actively seeking new opportunities after a six-month break. During this time, I took the initiative to enhance my skills through online courses and personal projects. I am ready to apply my expertise, and I am confident in my ability to quickly integrate into a new team and make significant contributions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Representative

VCA Sacramento Animal Medical Group
01.2022 - 08.2024
  • Answered phone calls, responded to emails, and handled client inquiries in a friendly and professional manner. Scheduled appointments for both routine and emergency veterinary care while providing clients with information regarding services, procedures, and fees.
  • Gather essential client and pet information, including medical history and insurance details. Assist with the checkout process by explaining invoices, collecting payments, and scheduling follow-up appointments.
  • Keep patient records accurate and up to date in the practice management system. Input new client and patient information while updating existing records. Ensure all client documentation and treatment plans are organized and properly filed.
  • Assist veterinarians, veterinary technicians, and other staff with the clinic's operations and patient care. Communicate team updates regarding patients, procedures, and client needs. Help maintain a clean and organized work environment for the veterinary team.

Moderator

Telus International
03.2018 - 01.2022
  • Review and moderate user-generated content to ensure compliance with company policies, community guidelines, and legal standards.
  • Identify, remove, and report inappropriate content, including offensive language, harassment, and violations of platform guidelines.
  • Maintain high standards of quality and accuracy in content moderation.
  • Regularly provide feedback on trends, common issues, and improvements in content moderation practices
  • .Proactively identify and address conflicts or trends that could adversely affect the community or brand's reputation.
  • Generate daily, weekly, and monthly reports to track moderation performance and report metrics to team leaders.

Skills

  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Access), Adobe, and Google Drive (Docs, Sheets, Forms) - Streamlined scheduling processes, ensuring efficient coordination and reduced delays
  • Enhanced data accuracy in reports, contributing to more informed decision-making
  • Designed professional presentations that improved team communication and engagement

Core Competencies

  • Skilled collaborator with a proven ability to work effectively in diverse teams.
  • Rapid and adaptive learner, capable of quickly mastering new tools and systems.
  • Effective cross-functional communicator, ensuring seamless collaboration across departments.
  • Solution-oriented professional with a focus on problem-solving and innovation.
  • Detail-focused and highly accurate, ensuring exceptional quality in all tasks.

Certification

American Red Cross, BLS/CPR ID#01BM611

Timeline

Patient Care Representative

VCA Sacramento Animal Medical Group
01.2022 - 08.2024

Moderator

Telus International
03.2018 - 01.2022
Sasha Lawson