Jacob Black
Montego Bay, Jamaica
Summary
Versatile professional with a rich background as a Brickmason, Taxi Operator, Tour Guide, and Sales Clerk, notably with Juta Tours MC. Excelled in building relationships and enhancing customer satisfaction, leveraging hand tool mastery and innovative strategies. Achieved significant improvements in service quality and efficiency, driving loyalty and repeat business.
Overview
27
27
years of professional experience
Work History
Brickmason
Self-employed
04.2020 - Current
- Examined existing brick buildings to gauge need for repairs.
- Demonstrated accurate measurement, calculation and project layout skills.
- Utilized common power and hand tools to complete each masonry project.
- Constructed and repaired brick, concrete block, and stone structures for commercial and residential customers.
Taxi Operator
Self-employed
01.2014 - 05.2024
- Enhanced customer satisfaction by providing friendly and efficient transportation services.
- Adhered to traffic laws and regulations, minimizing accidents and violations on the job.
- Developed strong relationships with fellow drivers and industry professionals for networking purposes.
- Utilized GPS technology proficiently for accurate navigation and route optimization.
Tour Guide
Juta Tours MC
02.2018 - 03.2019
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Sales Clerk
Sinclair's Bargain Center
03.1998 - 11.2006
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Education
Certificate of Hospitality - Tourism And Hospitality Management
Team Jamaica Training / CTT Institute
Jamaica07-2019
Skills
- Brick cutting
- Brick cleaning
- Retaining wall building
- Hand tool mastery
Timeline
Brickmason
Self-employed
04.2020 - Current
Tour Guide
Juta Tours MC
02.2018 - 03.2019
Taxi Operator
Self-employed
01.2014 - 05.2024
Sales Clerk
Sinclair's Bargain Center
03.1998 - 11.2006
Certificate of Hospitality - Tourism And Hospitality Management
Team Jamaica Training / CTT Institute
Similar Profiles
Patty QuickPatty Quick
Customer Service Representative at Self-EmployedCustomer Service Representative at Self-Employed
Jennifer QuinnJennifer Quinn
Transcriptionist at Self-employedTranscriptionist at Self-employed
Cheyenne RosenthalCheyenne Rosenthal
Stay At Home Mom at Self-EmployedStay At Home Mom at Self-Employed
Nick CuevasNick Cuevas
Freelancer at Self-employedFreelancer at Self-employed
Naimatul JannatNaimatul Jannat
Substitute Paraprofessional at NYC Department of EducationSubstitute Paraprofessional at NYC Department of Education