Sasha Lindsay
Mobile,USA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Urology Associates
11.2024 - Current
- Assisted physicians with clinical procedures, including catheterizations, cystoscopies, and other urological interventions.
- Scheduled patient appointments, maintained medical records, and handled insurance verifications to ensure smooth workflow.
- Prepared examination rooms, sterilized instruments, and ensured patient comfort during procedures.
- Provided patient education on post-treatment care, medication usage, and follow-up schedules.
- Performed vital sign measurements, specimen collection, and laboratory testing
PATIENT ACCESS REPRESENTATIVE
USA HEALTH
08.2022 - 12.2024
- Greeting patients and their caregivers on arrival
- Collecting information such as patient details, medical history, billing, and insurance information
- Preparing patient admission and discharge documentation
- Enter patient information into databases and maintain accurate records
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Respected patient's privacy and dignity, upholding all hospital policies and HIPAA regulations
- Adhered to HIPAA regulations when handling confidential patient information
- Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently
- Developed effective relationships with patients through courteous phone conversations and face-to-face meetings
- Provided patient education and counseling services to individuals seeking healthcare assistance
- Conducted health screenings, such as blood pressure and glucose levels, to assess overall health status
- Scheduled appointments for patients using the electronic health records system
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Conduent
02.2021 - 08.2022
- Compiled reports on patient visits for management review as needed
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary
- Ensured that proper follow up was completed after each interaction with a customer
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Results Companies
02.2019 - 12.2020
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
MEDICAL ASSISTANT
Glen Haven Health & Rehabilitation
04.2017 - 01.2019
- Administered injections, medications and treatments as directed by the physician
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Educated patients on healthcare topics such as nutrition and disease prevention methods
CALL CENTER REPRESENTATIVE
ALORICA
07.2017 - 04.2018
Education
ASSOCIATE IN SCIENCE (A.S.) - HEALTH SCIENCE
REMINGTON COLLEGE
Associate of Applied Science -
COASTAL ALABAMA
05-2026
HIGH SCHOOL DIPLOMA -
Murphy High SCHOOL
05.2015
Skills
- HIPAA COMPLIANCE
- PATIENT VITALS
- EKG
- MEDICAL TERMINOLOGY
- CRITICAL THINKING
- EFFICIENT AND DETAIL ORIENTED
- MEDICAL ASSISTANT
- BASIC LIFE SUPPORT
Certification
- Medical Assistant
- Basic Life Support
Timeline
Medical Assistant
Urology Associates
11.2024 - Current
PATIENT ACCESS REPRESENTATIVE
USA HEALTH
08.2022 - 12.2024
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Conduent
02.2021 - 08.2022
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Results Companies
02.2019 - 12.2020
CALL CENTER REPRESENTATIVE
ALORICA
07.2017 - 04.2018
MEDICAL ASSISTANT
Glen Haven Health & Rehabilitation
04.2017 - 01.2019
HIGH SCHOOL DIPLOMA -
Murphy High SCHOOL
ASSOCIATE IN SCIENCE (A.S.) - HEALTH SCIENCE
REMINGTON COLLEGE
Associate of Applied Science -
COASTAL ALABAMA
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