Sasha Lopez
Summary
Results-driven retail management determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated store manager with years of experience smoothly running stores and coaching employees.
Overview
8
8
years of professional experience
Work History
Store Manager
Burdlife
07.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Building sales and guest following by styling customers and engaging positively.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained team members
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Created employee schedules to align coverage with forecasted demands.
Store Manager
Windsor Fashions
06.2018 - 07.2023
- Achieves Company KPI Goals and Expectations
- Delegates daily operational duties
- Enforces and follows all company policies, procedures, guidelines and programs
- Ensures work environment is safe and clean at all times
- Maintains Company Visual Standards
- Protects company assets
- Effectively develops and reviews employees
- Holds employees equally accountable and offers constructive performance feedback
- Any other duties as may be assigned by management.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervisor
Motherhood Maternity
10.2016 - 06.2018
- Assist and support the store manager in maintaining store standards
- In charge or merchandising and setting up the store within company guidelines
- Supervised sales associates, delegated responsibilities accordingly and effectively to met goals set by management on a daily/weekly basis
- Build relationships with the clients, as well as provide them with excellent customer service
- Being effective by adding on the magazine packages at the register and capturing there information for future purchases
- Managing cash deposits, opening and closing procedures
- Counting the weekly deposit so it can be dropped off on the dropbox
- Coordinated with store management to create work schedules
- Worked in tandem with management to maintain positive and customer friendly atmosphere
- Sending daily reads to the District Manager
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Assistant Manager
Spirit Halloween
08.2016 - 11.2016
- Assist the Store manager in achieving store sales plan and profit
- Provide leadership and support to sales associates in order to ensure that all aspects of guest services are being provided
- Effectively merchandise, sign and price the store in accordance with company guidelines
- Demonstrate and ensure that all sales associates understand product knowledge provided by the home office and are able to demonstrate this understanding with our guest
- Seeks ways to satisfy a guest's complaint by providing solutions that will encourage them to continue to shop with us
- Assist with merchandising, stocking, reducing damages, processing defectives and price changes
- Open and close the store and protect all company assets including: key control of the store, the manager's office and back bank
- Supervise and monitor daily performance and assigned duties to sales associates
- Review cash handling procedures with cashiers, assist in balancing the cash drawers and signing off on deposit slips when store manager is not present
- Assist store manager in completing all administration paperwork.
Visual Merchandiser
Charming Charlie
09.2015 - 10.2016
- Creating and implementing a visual merchandising strategy for the store
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Proposed new ideas and concepts to enhance merchandise displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Education
No Degree - Business
College of Staten Island
Staten Island, NY05.2016
Skills
- Proficient with Microsoft Office and Google (word, excel, outlook/gmail)
- Bilingual: English and Spanish
- Product knowledge
- Hire and recruit candidates
- POS Systems
- Team Development
- Shift Scheduling
- Training and Mentoring
- Inventory Management
- Customer Service
Timeline
Store Manager
Burdlife
07.2023 - Current
Store Manager
Windsor Fashions
06.2018 - 07.2023
Supervisor
Motherhood Maternity
10.2016 - 06.2018
Assistant Manager
Spirit Halloween
08.2016 - 11.2016
Visual Merchandiser
Charming Charlie
09.2015 - 10.2016
No Degree - Business
College of Staten Island
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