Summary
Overview
Work History
Skills
Timeline
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Sasha Griffin

Lufkin

Summary

Dynamic Store Manager with a proven track record at VS&CO, excelling in customer service and team leadership. Expert in inventory management and visual merchandising, driving top-line sales through innovative strategies. Recognized for fostering a collaborative environment that enhances employee performance and customer satisfaction, resulting in increased loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Store Manager

VS&CO
08.2023 - Current


  • Leading and demonstrating company values within the VS&CO
  • Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling.
  • Conducting HC observations on SLT members monthly. Scheduling SLT members to conduct associate observations monthly.
  • Displaying an understanding of all associate roles, and ensuring all roles work for the good of the team and the customer. Drive an inclusive culture that celebrates the associates and leaders.
  • Linking results to behaviors and actions to drive top-line sales.
  • Labor management within the store is essential to drive top-line sales and profit.
  • Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
  • Collaborating with Sales Leadership Teams to ensure seamless communication and execution of the required actions of the brand.
  • Demonstrating and leading company policies and procedures.
  • Floorset mapping and execution, Brand Guid. Product knowledge to support visual standards, and launch readiness.
  • Sourcing, recruiting top talent. Own onboarding paths for SLT and associates.
  • Personally deliver the fit experience. Onboarding classes to teach the bra fit experience.
  • Effective loyalty program knowledge and leadership.

General Store Manager

Old Navy, Gap
07.2022 - 08.2023
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Store Manager

Victoria's Secret & PINK
07.2022 - 07.2023
  • Showcased company values through leadership.
  • Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling.
  • Conducting monthly HC observations and scheduling SLT members to conduct monthly associate observations.
  • Displaying an understanding of all associate roles, and ensuring all roles work for the good of the team and the customer.
  • Linking results to behaviors and actions to drive top-line sales.
  • Independently managing labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
  • Collaborating with Sales Leadership Teams to ensure seamless communication and execution of the required actions of the brand.
  • Demonstrating and leading company policy, Floorset mapping, and execution, and product launch support.

Skills

  • Customer service
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Shift scheduling
  • Employee training
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Policies and procedures
  • Sales coaching

Timeline

Store Manager

VS&CO
08.2023 - Current

General Store Manager

Old Navy, Gap
07.2022 - 08.2023

Store Manager

Victoria's Secret & PINK
07.2022 - 07.2023

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Sasha Griffin