Sasha Lucas
Lincoln,NE
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at KFC. Expert in relationship building and complex problem-solving, achieving a significant reduction in customer complaints. Skilled in fostering team collaboration and maintaining high safety standards, ensuring a positive and efficient work environment.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
4
4
years of professional experience
Work History
Caregiver
Right At Home Health Care
09.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Lids Hat World
06.2022 - 08.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
KFC
03.2021 - 05.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented proper food handling techniques to maintain safe cooking practices.
Education
High School Diploma -
Omaha North High
Omaha, NE05.2023
Skills
- Compassionate care
- Relationship building
- Team collaboration
- Complex Problem-solving
- Safety awareness
- Social interaction
- Stress management
Timeline
Caregiver
Right At Home Health Care
09.2024 - Current
Assistant Manager
Lids Hat World
06.2022 - 08.2024
Assistant Manager
KFC
03.2021 - 05.2022
High School Diploma -
Omaha North High
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