Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

SASHA LURYE

Sunny Isles Beach

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Interior Fabrics Inc.
01.2020 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Hostess

Wild Ginger Restaurant
06.2015 - 06.2020
  • Problem resolution
  • Training & development
  • Bilingual communication
  • Organizational skills
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Greeted incoming guests to escort to assigned dining area and present menus
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
  • Built positive relationships with other front-of-house and kitchen staff

Education

BBA - Management

Florida Atlantic University
Boca Raton, FL
05-2025

Skills

  • Project management
  • Microsoft Excel
  • Effective communication
  • Customer service
  • Problem resolution
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality

Accomplishments

  • President's List at FAU
  • Dean's List at FAU


Certification

Microsoft Office Specialist: Excel Associate(Office 2019) Certification

Languages

Russian
Native or Bilingual

Timeline

Sales Associate

Interior Fabrics Inc.
01.2020 - Current

Hostess

Wild Ginger Restaurant
06.2015 - 06.2020

BBA - Management

Florida Atlantic University

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SASHA LURYE