Sasha L Wilken
Knoxville,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in setting priorities and willing to take on added responsibilities to meet team goals. Ability to enter multiple types of data efficiently.
Overview
12
12
years of professional experience
Work History
Claims & Case Coordination Support Specialist
ARAG Legal
Des Moines , IA
07.2024 - Current
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Ensured compliance with company policies regarding security protocols.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided technical support to customers via phone and email.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims according to established procedures.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Customer Care Specialist
ARAG Legal
Des Moines, IA
11.2020 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Defused customer concerns with exceptional conflict and problem resolution skills
- Used exceptional communication to connect with customers, assess needs and present solutions
- Verified accuracy of customer account information and updated when necessary
- Responded to customer inquiries via phone, email, and web-based platforms
- Responded to customer needs through competent customer service and prompt problem-solving
- Provided customers with detailed information on company products, services and materials
- Assisted in training new employees
- Assisted the supervisors in getting correct information for complex cases
- Work closely with the Claims and Attorney Relation departments to best help our members and attorneys
- Assist Case Coordination in collecting correct information on difficult to place cases
- Process change request from our Network Attorneys
- Currently in charge of the ARAG Cares Program
- Aided the claims department from May 2023-December 2023
Team Lead
Executive Auto Shippers LLC
Monroe, IA
05.2016 - 09.2019
- Planned, described, and arranged transportation for a customer's vehicle
- Conferred with company officials to develop methods and procedures to increase sales and productivity
- Collected payment for transportation and broker fees along with getting them applied to the correct accounts
- Recorded and maintained information on customers and carriers
- Booked transportation for a customer's vehicle using computer terminal or telephone
- Hired, trained, and evaluated personnel
- Listened to and resolved customer complaints regarding services, carriers, or personnel
Customer Care Representative
CCR, Bakeris Roofing
11.2015 - 02.2016
- Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computer
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determined charges for services requested, collected deposits or payments, or arrange for billing
- Solicited sales of new or additional services or products
- Scheduled appointments and maintained and updated appointment calendars
- Filed and maintained records
- Processed invoices
Sales Representative
US Cellular
08.2012 - 10.2015
- Opened and closed the store depending on the shift I was working
- Recommended products to customers, based on customers' needs and interests
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Prepared sales contracts and order forms
- Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support
- Obtained credit information about prospective customers
- Trained customers' employees to operate and maintain new equipment
Education
High School Diploma -
Abraham Lincoln High School
Des Moines, IASkills
- Problem Solving
- Communication
- Microsoft Word
- Microsoft Excel
- Internet Knowledge
- Quality Standards
- Event Coordination
- Complaint Resolution
- Employee Evaluation
- Recordkeeping skills
References
References available upon request.
Timeline
Claims & Case Coordination Support Specialist
ARAG Legal
07.2024 - Current
Customer Care Specialist
ARAG Legal
11.2020 - 06.2024
Team Lead
Executive Auto Shippers LLC
05.2016 - 09.2019
Customer Care Representative
CCR, Bakeris Roofing
11.2015 - 02.2016
Sales Representative
US Cellular
08.2012 - 10.2015
High School Diploma -
Abraham Lincoln High School
Similar Profiles
Kaitlin HensleyKaitlin Hensley
Customer Care Specialist at ARAG LegalCustomer Care Specialist at ARAG Legal
Sayee Ramaswami MBA - Finance And SystemsSayee Ramaswami MBA - Finance And Systems
Senior General Manager - Global Finance at PURPOSE LEGAL PRIVATE LIMITED(Formerly Cobra Legal Solutions)Senior General Manager - Global Finance at PURPOSE LEGAL PRIVATE LIMITED(Formerly Cobra Legal Solutions)
CHERIE COOLEYCHERIE COOLEY
Document Review Attorney at Synergy Legal Services/Vigilant Legal ServicesDocument Review Attorney at Synergy Legal Services/Vigilant Legal Services