Sasha Mahadeo
Management
Teaneck,NJ
Summary
Proven leader with extensive experience at Savaya Simply Simple, adept in streamlining operations and enhancing customer satisfaction. Excelled in developing strategies that significantly improved productivity and service quality. Skilled in team mentorship and strategic planning, demonstrating a unique blend of analytical and interpersonal abilities. Achieved notable increases in loyalty and operational efficiency, showcasing a commitment to excellence and innovation.
Overview
12
12
years of professional experience
Work History
Manager
Savaya Simply Simple
Teaneck, New Jersey
01.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions as needed.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
Customer Specialist Management
Sbdc
Saddle Brook, New Jersey
10.2012 - 10.2024
- Trained new employees on procedures related to Dental service industry.
- Established membership loyalty, executing flawless customer service in Dental care.
- Participated in industry events or conferences relevant to the field of customer service management.
- Maintained up-to-date knowledge of industry best practices related to customer service management strategies.
- Developed effective communication channels between customers and internal teams by incorporating best practices in customer service management.
- Prepared reports summarizing customer service activities as requested by management team.
- Provided training and mentorship to new staff members in the areas of financial management, administrative procedures, and customer service.
- Resolved customer service complaints regarding building services or facilities management issues.
- Directed and coordinated district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
- Managed front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
Education
BHS
06-1998
Timeline
Manager
Savaya Simply Simple
01.2024 - Current
Customer Specialist Management
Sbdc
10.2012 - 10.2024
BHS
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