Sasha Maldonado
Fall River ,MA
Summary
To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Authorized to work in the US for any employer
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Beauty Manager/Customer Service Leader
JCPenney
11.2023 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Managed a team of XX employees, providing training, coaching, and performance evaluations
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Assistant Manager
Family Dollar
11.2021 - 11.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Hostess/Takeout
Smokey Bones Bar & Fire Grill
07.2021 - 01.2023
- Answered and monitored phone calls
- Seated guests
- Took customers' orders
- Accommodated and managed large parties
- Provided excellent customer service
- Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression
- Maintained an organized waiting area, ensuring guests were comfortable while awaiting their table
- Resolved customer complaints or concerns promptly and professionally, striving to exceed guest expectations
- Trained new host greeters on proper greeting techniques, reservation management systems, and handling difficult situations effectively
- Collaborated with servers and kitchen staff to ensure smooth communication between front-of-house and back-of-house operations
- Managed guest reservations and seating arrangements efficiently, minimizing wait times
CNA
Visiting Angels Home Care
01.2015 - 01.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Whalers Cove Assisted Living
01.2015 - 01.2016
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Leader
Payless shoe source
08.2011 - 12.2013
- Customer service leader providing assistants to adults and children with shoes and accessories operating the cash register and handling money organizing the sales floor and stocking merchandise cleaning and maintain the well being of the store
- Led a team of XX customer service representatives, providing guidance and support to ensure exceptional customer experiences
- Developed strong relationships with key customers through regular check-ins and personalized follow-ups
- Managed escalated complaints from dissatisfied customers, resolving issues promptly while maintaining professionalism at all times
- Coordinated with other departments such as sales or technical support to ensure seamless handoffs when necessary
- Trained staff on effective conflict resolution techniques to de-escalate tense situations with upset customers
- Developed strong product knowledge across multiple product lines to provide accurate and comprehensive assistance to customers
- Identified opportunities for upselling or cross-selling products/services based on customer needs and preferences
Education
General Studies
Bristol Community College
Fall River, MAHigh school diploma - Cosmetology
Gnbrvths
New Bedford, MA06.2006
Skills
- Organizational skills
- Assistant Manager Experience
- Classroom experience
- Microsoft Word
- Customer Service (10 years)
- Microsoft Office
- Spanish
- Shift management
- Mentoring
- Cash Handling
- Computer skills (10 years)
- Time management
- Fluent
- Bilingual
- Microsoft Outlook
- Administrative experience
- Store Management Experience
- Inventory management
- Retail sales
- Client relationship building
- Professionalism and ethics
- Staff training and development
- Appointment scheduling
Certification
Driver's License
Accomplishments
Home Health Aide certified
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Beauty Manager/Customer Service Leader
JCPenney
11.2023 - Current
Assistant Manager
Family Dollar
11.2021 - 11.2023
Hostess/Takeout
Smokey Bones Bar & Fire Grill
07.2021 - 01.2023
CNA
Visiting Angels Home Care
01.2015 - 01.2016
CNA
Whalers Cove Assisted Living
01.2015 - 01.2016
Customer Service Leader
Payless shoe source
08.2011 - 12.2013
High school diploma - Cosmetology
Gnbrvths
General Studies
Bristol Community College
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