SASHA MARAGH
YORK,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and procedure. Uses independent decision-making skills and sound judgment to positively impact company success and customer experience.
Overview
12
12
years of professional experience
Work History
Store Manager
CVS Health
10.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided and creating a positive customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Utilized data visualization tools to effectively communicate business insights.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Maintained detailed records of client interactions using CRM software systems for easy reference and future followups.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Expedited decision-making processes by summarizing complex data into concise reports tailored to specific audiences.
- Improved project efficiency by conducting comprehensive research to identify potential opportunities and challenges.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Store Manager
Rite Aide Pharmacy
01.2017 - 10.2018
- Recruited, interviewed and hired individuals who would add value to team
- Coached team on effective upselling and cross-selling methods
- Managed scheduling for store shifts so that there was proper staffing at all times
- Determined customer needs by asking relevant questions and listening actively to responses
- Supervised and directed all merchandise and shipment processing
- Resolved all customer complaints professionally while prioritizing customer satisfaction
- Monitored security and handled incidents in calm professional manner
- Cultivated customer-focused shopping environment by greeting and responding to all customers promptly
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Cleaned and organize store, including checkout desk and displays
- Trained multiple employees in inventory practices, POS systems and product knowledge, contributing to 15% increase in customer satisfaction ratings
- Coached over 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 10%.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
Human Resources Assistant
Rite Aid Pharmacy
05.2015 - 01.2017
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Set up orientations and initial training for new employees.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Conducted exit interviews with terminated employees.
- Studied research and trends on best practices in HR field.
- Monitored and analyzed employee satisfaction survey results.
Unarmed Security Officer Part-time
Sectek Security Ink
01.2014 - 01.2017
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Directed guests around building and answered accessibility questions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every 30 minutes to deter threats
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to medical emergency involving collapsed patron.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Retail Assistant Manager
Advance Auto Parts
05.2012 - 12.2016
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained exceptionally clean, customer-friendly and well-run parts department.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created visual store strategy based on market trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Oversaw team of over 20 employees.
Education
High School Diploma -
Jonathan Grant High School
Spanish Town, Jamaica06.2007
Skills
- Customer Service Management
- Problem-Solving
- Outstanding communication
- Recruitment and hiring
- Operations Management
- Documentation And Reporting
- Project Management
- Process Improvements
- Database Management
- Systems and software expertise
- Root Cause Analysis
- Report Generation
- Program implementation
Timeline
Store Manager
CVS Health
10.2018 - Current
Assistant Store Manager
Rite Aide Pharmacy
01.2017 - 10.2018
Human Resources Assistant
Rite Aid Pharmacy
05.2015 - 01.2017
Unarmed Security Officer Part-time
Sectek Security Ink
01.2014 - 01.2017
Retail Assistant Manager
Advance Auto Parts
05.2012 - 12.2016
High School Diploma -
Jonathan Grant High School
Similar Profiles
Kiana ArmstrongKiana Armstrong
CVS Pharmacy Technician at CVS HealthCVS Pharmacy Technician at CVS Health
Pruthvi Raju UrugondaPruthvi Raju Urugonda
Senior Software Development Engineer at CVS HealthSenior Software Development Engineer at CVS Health
Brittney Marie HumenanskiBrittney Marie Humenanski
Lead Certified Pharmacy Technician at CVS HealthLead Certified Pharmacy Technician at CVS Health