Summary
Overview
Work History
Education
Skills
Timeline
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Sasha Matthews

Rochester,New York

Summary

Tenacious individual possessing dynamic interpersonal expertise for developing fruitful relationships. Seasoned and knowledgeable. Skilled at demonstrating products and processes with a tenacious and driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Completed Paychex Leadership Exploration Program 2024. Proficient in Microsoft operations, certified in EXEL and Management Information Systems (MIS) - 2019

Overview

10
10
years of professional experience

Work History

Time and Attendance Representative

Paychex Inc
04.2023 - Current
  • Provides customer service for Time & Attendance products.
  • Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
  • Delivers quality service to Paychex clients via inbound phone calls, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which include HRIS, Salesforce, Flex, Core Advanced, and ORS, and more.
  • Develops and maintains basic working knowledge of one or more Paychex products
  • Documents all client interactions, performs data input, maintaining strong prioritization and organization
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Managed over 80 customer emails per day increasing department efficiency.

Retail Business Owner

Style Approach LLC
04.2022 - Current
  • Prioritized and allocated valuable resources to meet business targets.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform daily business functions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed financial tracking, inventory coordination and social media marketing. Increasing company media following to 350k+ in potential leads.

Retail Business Owner

Silkycaramel Boutique
10.2017 - 03.2022
  • Prioritized and allocated valuable resources to meet business targets.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed financial tracking, inventory coordination and social media marketing. Increasing company media following to 350k+ in potential leads.

Lead Bridal Consultant

Bed Bath & Beyond
07.2014 - 01.2019
  • Trained new staff on company procedures and protocol
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed 500+ registrant's accounts to ensure customer satisfaction and positive relationships.

Education

BBA - Business Administration And Management

SUNY College At Brockport
Brockport, NY
05.2024

Associate of Science - Business Admin & Management Information Systems

Monroe Community College
Rochester, NY
05.2020

Skills

  • Customer Support
  • Mentoring
  • Customer Relations
  • Business Development
  • Performance Improvement
  • Problem-solving abilities
  • Data entry proficiency
  • Performance tracking

Timeline

Time and Attendance Representative

Paychex Inc
04.2023 - Current

Retail Business Owner

Style Approach LLC
04.2022 - Current

Retail Business Owner

Silkycaramel Boutique
10.2017 - 03.2022

Lead Bridal Consultant

Bed Bath & Beyond
07.2014 - 01.2019

BBA - Business Administration And Management

SUNY College At Brockport

Associate of Science - Business Admin & Management Information Systems

Monroe Community College

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