Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasha McMannus

Franklinton,NC

Summary

Detail-oriented and caring customer service professional with diverse experience in childcare, healthcare, and administrative roles. Proficient in Microsoft Office, and customer service skills. Currently, I am on track to receive my MOA-In medical billing in early '25. Organized and efficient secretary with a background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Milestones Healthcare Services
Durham, NC
06.2024 - Current
  • Facilitated communication between different departments within the organization.
  • Answered questions from customers regarding products and services offered by the company.
  • Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Personal Health Care Assistant

Ascove Home Healthcare
Raleigh, NC
01.2024 - Current

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  • Provided personal hygiene assistance, such as toileting, bathing, and skin care.
  • Administered medications as prescribed by the physician or other healthcare professional.
  • Performed or assisted with ADLs using care plans and flow sheets as guides for personal hygiene, dressing, oral hygiene, nail care, toileting, and other services.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Provided companionship and emotional support to clients and their families.
  • Helped arrange medical appointments for patients when needed.
  • Assisted with exercises prescribed by physical therapists or occupational therapists.
  • Transported patients to doctors' appointments, errands, or social activities.
  • Monitored the health and well-being of clients, and reported significant health changes.
  • Performed administrative tasks such as answering phones, filing paperwork, and ordering supplies.
  • Listened attentively to patient needs and responded appropriately with compassion and understanding.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Nanny/Babysitter

Private Duty In-Home Care
Graham, NC
01.2023 - Current
  • Instructed the children in proper behavior, manners, and health habits.
  • Engaged with children on an individual basis to build positive, trusting relationships.
  • Monitored children's behavior, health, and well-being, as well as physical, emotional, and mental development.
  • Organized creative and fun activities, enhancing children's physical, emotional, and social well-being.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Developed positive relationships with each child by providing nurturing care.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Led hands-on activities consistent with the child's interests and skills.
  • Organized educational games and materials to encourage learning in a fun way.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Ensured the physical and social well-being of each child.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Participated in hands-on learning activities with children incorporating art.
  • Interacted positively with children to promote mental and emotional development.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Maintained confidentiality and privacy of all family matters and information.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Took children to and from school and extra-curricular activities.

Health Care Specialist

Murdoch Developmental Center
Creedmoor, NC
07.2013 - Current
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Assisted executive personnel to foster patient progression and achieve recovery goals.
  • Ensured compliance with all regulatory requirements for healthcare delivery systems.
  • Escorted patients before and after surgical procedures.
  • Educated patients on preventative care measures, such as nutrition advice and exercise regimens .
  • Briefed personnel on potential health threats specific to unit location and administered preventive care.
  • Verified that many personnel received appropriate care by managing and updating healthcare records.
  • Collected and compiled data to document performance or assess program quality.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Built strong and trusting rapport with clients and loved ones.
  • Attended continuing education seminars related to advances in healthcare technology.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Participated in quality assurance programs designed to improve clinical outcomes.
  • Managed medical devices and wound management strategies to facilitate recovery and achieve healing goals.
  • Documented patient information accurately in the electronic medical records system.
  • Provided administrative support to further organizational objectives and patient care goals.
  • Attended training to validate or refresh basic professional skills.
  • Monitored vital signs during clinic visits and reported any changes to the supervising physician immediately.
  • Created, maintained, and updated patient charts, and communicated resident needs during shift change to maintain the continuum of care.
  • Assisted administrative departments with paperwork, errands, and other clerical duties.
  • Evaluated patients at regular intervals and reported shifts in vitals, behavior, and condition.
  • Built trust and rapport with prospective patients to understand treatment needs and determine the appropriate level of care.
  • Provided emotional support to patients dealing with chronic illnesses or disabilities.

Education

Medical office admin - Medical Billing & Coding

Vance-Granville Community College
Henderson, NC
02.2025

Associate in Arts (AA) - Psychology

Vance-Granville Community College
Henderson, NC
02.2025

A - Pharmaceutical Tech (Changed Major)

Vance-Granville Community College
Creedmoor, NC
02.2011

High school or equivalent -

Skills

  • Microsoft Excel
  • Clerical experience
  • Senior Care Support
  • Teaching
  • Case management
  • Sales
  • Tutoring
  • Toddler care
  • Applied Behavior Analysis
  • Home care
  • Senior care
  • Documentation Analysis
  • Proficient in Behavior Management
  • Child Development Support
  • Team management
  • Medical terminology
  • Professional Nanny Services
  • Service Excellence
  • Communication skills
  • Microsoft Office
  • Windows
  • Babysitting
  • Front desk
  • Hospitality
  • Leadership
  • Customer service
  • Background in Autism Awareness
  • Organizational skills
  • Letter Preparation
  • Records retrieval
  • Filing
  • Scheduling

Certification

  • RBT Certification, 06/01/25
  • Driver's License
  • BCBA
  • CPR Certification, 06/01/25
  • AED Certification, 06/01/25

Timeline

Administrative Assistant

Milestones Healthcare Services
06.2024 - Current

Personal Health Care Assistant

Ascove Home Healthcare
01.2024 - Current

Nanny/Babysitter

Private Duty In-Home Care
01.2023 - Current

Health Care Specialist

Murdoch Developmental Center
07.2013 - Current

Medical office admin - Medical Billing & Coding

Vance-Granville Community College

Associate in Arts (AA) - Psychology

Vance-Granville Community College

A - Pharmaceutical Tech (Changed Major)

Vance-Granville Community College

High school or equivalent -

Sasha McMannus