Sasha Mercado
Atlanta,GA
Summary
Skilled property management professional experienced in managing diverse portfolios of commercial, residential, retail, and medical office properties. Proficient in fast-paced environments, adept at conflict resolution, and committed to delivering top-tier service to tenants and clients. Exceptional leadership skills and a track record of efficiently managing budgets and building strong, lasting relationships with stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Manager
Progress Residential
Atlanta, GA
07.2021 - Current
- Champion and oversee a team of leasing specialists in a rapidly growing portfolio reaching over 16,000 houses to reach leasing goals of 400+ move ins a month
- Advance goal to reach 95% occupancy by performing frequent marketing audits, promoting lease specials and identifying lead opportunities
- Conduct property walks and market analysis to reduce vacancy rates, collaborating with Revenue Managers for accurate pricing strategies
- Resolve escalations and reduce applicant cancelations by at least 10% month after month.
Property Admin/ Executive Assistant
Simone Development Companies
Bronx, NY
06.2020 - 06.2021
- Assisted the management team in overseeing 40+ commercial properties across diverse sectors (Class A office, retail, healthcare, warehouse) in The Bronx, Westchester, and Long Island
- Efficiently managed and dispatched tenant work order requests, ensuring timely resolution and tenant satisfaction
- Utilized Building Engines software to streamline work order creation, maintain building inventory, manage building inspections, and track compliance inspections, enhancing operational efficiency
- Performed various administrative tasks as directed, including processing payroll, accurately tracking employee time off, onboarding new acquisitions, and drafting legal documents.
Compliance Administrator
Akelius Real Estate Management LLC
New York, NY
01.2018 - 06.2020
- Spearheaded compliance improvement efforts across 15 residential buildings, collaborating with cross-functional teams to effectively communicate and document compliance measures
- Successfully cleared 400 violations, resulting in a cost-saving of $30K, by proactively staying informed about new laws and requirements, tracking violation cure dates, and representing the company at hearings when required
- Instituted a streamlined compliance tracking system, developing accessible spreadsheets that facilitated universal access among managers, enabling efficient monitoring and resolution of compliance issues.
Commercial Property Manager
Cammeby's Management Co. LLC
New York, NY
04.2017 - 01.2018
- Oversaw the daily operations of 5 commercial office buildings to provide superior customer service to tenants and visitors.
- Partnered with tenants, engineers, security, and cleaning supervisors to plan and document corrective maintenance.
- Achieved 20% savings in operating costs by establishing biweekly meetings for collaboration among the engineers.
- Fostered effective collaboration with tenants, engineers, security personnel, and cleaning supervisors to strategize and document corrective maintenance plans Achieved a remarkable 15% reduction in operating costs by implementing biweekly meetings to enhance engineer collaboration and efficiency.
Commercial Property Manager
Blumenfeld Development Group, Ltd.
Greater New York City Area
09.2011 - 04.2017
- Managed a one-million-square-foot retail mall and Class A office building with thirteen tenants each, overseeing front office operations and responding to tenant repair requests and concerns.
- Collaborated with the Director of Property Management and Operations Manager to review annual budgets exceeding $6 million, conducted interviews, managed employee onboarding, and liaised with local authorities for security matters, consistently reporting on plaza performance Negotiated and executed vendor contracts and lease agreements, ensuring compliance with legal and regulatory requirements while protecting the interests of both property owners and tenants
- Solicited bids and produced purchase orders for pending work, ensuring cost-effective maintenance and repairs
- Conducted regular property inspections, addressing maintenance issues promptly and coordinating repairs to ensure tenant satisfaction and retention.
Education
Bachelor's Degree in Business Communications -
The College of New Rochelle
01.2016
Skills
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Attention to Detail
- Budgeting & financial reporting
- Commercial Real Estate
- Customer Service
- Employee Benefits
- Lease negotiation & enforcement
- Marketing & tenant acquisition
- Microsoft Office
- Office Management
- Project Bidding
- Property Inspections & Maintenance
- Property Management Software
- Regulatory Compliance & legal knowledge
- Team Building
- Tenant & Employee Onboarding
- Tenant Relations & conflict resolution
- Vendor & Contractor management
- Fair Housing Laws Knowledge
- Event Planning
- Proficiency in Yardi
- Proficiency in MRI
- Proficiency in Salesforce
- Dispute Handling
- Property Showing
- Rent Pricing Optimization
Certification
- Notary Public, 11/2021, 11/2025
- Real Estate Salesperson License, 11/2021, Present
Languages
Spanish
Full Professional
Timeline
Leasing Manager
Progress Residential
07.2021 - Current
Property Admin/ Executive Assistant
Simone Development Companies
06.2020 - 06.2021
Compliance Administrator
Akelius Real Estate Management LLC
01.2018 - 06.2020
Commercial Property Manager
Cammeby's Management Co. LLC
04.2017 - 01.2018
Commercial Property Manager
Blumenfeld Development Group, Ltd.
09.2011 - 04.2017
Bachelor's Degree in Business Communications -
The College of New Rochelle
Similar Profiles
Kimberly GomezKimberly Gomez
Resident Operations Manager at Progress Residential Management Services/Progress Residential LLCResident Operations Manager at Progress Residential Management Services/Progress Residential LLC
Janett AcevesJanett Aceves
Resident Account Specialist at Progress ResidentialResident Account Specialist at Progress Residential
Martina AlvillarMartina Alvillar
Customer Care Team Lead at Progress ResidentialCustomer Care Team Lead at Progress Residential
PATRICIA DORANPATRICIA DORAN
Regional Vice President at Progress ResidentialRegional Vice President at Progress Residential
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc