Sasha Miller
Business Support Analyst
San Diego,California
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Business Support Analyst
Simplicity Inc
San Diego, United States
12.2021 - Current
- Discovered root causes of problems and identified appropriate solutions.
- Interacted with external customers to understand business needs and translate into requirements and project scope.
- Maintained awareness of current technology trends and developments that could impact operations. within the organization.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided technical support for all hardware and software issues to ensue a high level of users satisfaction with IT services.
- Queried databases for information needed for report processing.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Participated in special projects as required such as system enhancements or implementations, data migrations, etc., which may require additional time outside normal work hours.
- Proactively recommend solutions to address potential challenges before they become problems.
Production Manager
Stanley Construction
San Diego, United States
07.2020 - Current
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Maintained clear communication with precise technical writing to document and record critical processes.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Dispatch Lead
Same Day Heating And Air Conditioning
San Diego, California
01.2020 - 07.2020
- Leveraged Service Titan and other tools such as Excel Smart Sheets to track data and make recommendations.
- Organized paperwork and explained individual job parameters for each assignment.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Served as mediator,when appropriate, to settle conflicts and discrepancies between field personnel and management.
- Received new orders, prepared documentation and assigned personnel.
Lead Mixologist
Sycuan Casino & Resort
San Diego, California
04.2018 - 02.2020
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
Lead Casino Representative
Viejas Casino & Resort
San Diego, California
12.2016 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Effective liaison between customers and internal departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent 97% or higher customer satisfaction rating.
- Responded proactively and positively to rapid change.
Store Manager
GameStop
San Diego, CA
09.2010 - 12.2016
- Generated repeat business by developing and maintaining strong team of 15 employees devoted to customer service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted business strategy by implementing improvements based on guest feedback.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Education
GED -
Grossmont Adult School
El Cajon, CA 10.2008 - 10.2008
Skills
Critical thinking
Project Management
Quality assurance
Strong attention to detail
Troubleshooting
Data analysis
SQL and databases
Facilitation skills
MS Office and Google Suite proficiency
Time management
Domain knowledge
Excellent verbal and written communication
Analytical thinking and problem solving
Organizational skills
Strict confidentiality and Privacy policies
Timeline
Business Support Analyst
Simplicity Inc
12.2021 - Current
Production Manager
Stanley Construction
07.2020 - Current
Dispatch Lead
Same Day Heating And Air Conditioning
01.2020 - 07.2020
Lead Mixologist
Sycuan Casino & Resort
04.2018 - 02.2020
Lead Casino Representative
Viejas Casino & Resort
12.2016 - 08.2018
Store Manager
GameStop
09.2010 - 12.2016
GED -
Grossmont Adult School
10.2008 - 10.2008