Sasha Mondol
Germantown,Maryland
Summary
Dedicated front-end associate with expertise in transaction processing and customer assistance. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration.
Overview
10
10
years of professional experience
Work History
Front End Associate
Wegmans
Germantown, Maryland
03.2022 - Current
- Processed customer transactions accurately, ensuring high levels of customer satisfaction.
- Greeted customers warmly and identified needs to enhance shopping experience.
- Demonstrated problem-solving skills in addressing inquiries and complaints promptly.
- Collaborated with team members on special projects to achieve common goals.
- Maintained cleanliness and organization of front-end area and sales floor.
- Utilized point-of-sale system for various payment methods, enhancing efficiency.
- Managed returns and exchanges effectively, preserving customer loyalty.
- Assisted customers in locating products, demonstrating strong product knowledge.
Team Member
Wendy's
Frederick, Maryland
05.2021 - 12.2022
- Ensured cleanliness and organization of work areas to support efficient operations.
- Contributed to team productivity by eliminating safety hazards and maintaining stock levels.
- Trained new team members using standardized training materials and methods.
- Collaborated with peers to enhance service efficiency and customer satisfaction.
- Monitored food expiration dates to ensure freshness and compliance with health standards.
- Operated kitchen equipment safely, adhering to operational guidelines.
- Managed inventory control, reporting shortages to management promptly.
- Prepared food items according to company recipes and maintained a clean workspace.
Customer Service Representative
Giant
Germantown, Maryland
10.2019 - 03.2021
- Cultivated positive customer relationships through friendly interactions and personalized support.
- Resolved customer inquiries and provided accurate product and service information.
- Efficiently addressed customer complaints, enhancing satisfaction with knowledgeable service.
- Collaborated with team members to streamline service delivery and improve customer engagement.
- Maintained organized service areas and processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and policies, facilitating informed purchasing decisions.
- Tracked orders to ensure timely delivery of products and services, minimizing delays.
- Implemented feedback mechanisms to identify service improvement opportunities, enhancing overall customer experience.
Libraian
Bengal Boi by Bengal Foundation
Dhaka, Bangladesh
07.2016 - 08.2018
- Conducted research on customer inquiries and concerns to enhance service quality.
- Provided reference services to students, faculty, staff, and community members using digital and print resources.
- Assisted patrons with diverse inquiries utilizing internal databases and online tools.
- Answered questions at circulation desk to ensure prompt assistance.
- Organized library collections and equipment for improved accessibility.
- Maintained automated records of patron borrowing activities for accurate tracking.
- Developed library collection through selection, ordering, cataloguing, and classification of materials.
Education
BBA - Business Administration
University of Liberal Arts
Dhaka, BangladeshHigh School Diploma -
Penn Foster High School
High School Diploma -
Sunflower School & College
Coursework - English Language
British Council
Dhaka, BangladeshSkills
- Transaction processing
- Point-of-sale operation
- Customer assistance
- Return management
- Product knowledge
- Customer relationship management
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional
Urdu
Limited
Timeline
Front End Associate
Wegmans
03.2022 - Current
Team Member
Wendy's
05.2021 - 12.2022
Customer Service Representative
Giant
10.2019 - 03.2021
Libraian
Bengal Boi by Bengal Foundation
07.2016 - 08.2018
BBA - Business Administration
University of Liberal Arts
High School Diploma -
Penn Foster High School
High School Diploma -
Sunflower School & College
Coursework - English Language
British Council