Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jair Garcia Puentes

Houston,TX

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shift Leader

Taco Bell
04.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Completed cash and credit card transactions accurately using POS software.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Observed packing operations to verify conformance to specifications.

Technician

Foxconn
04.2020 - 04.2021
  • Organized work to meet demanding production goals.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Completed job reports and logs immediately following service calls.
  • Maintained quality assurance and customer satisfaction objectives.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Addressed routine equipment maintenance according to established schedule.
  • Tracked and recorded parts and labor costs related to each service call.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Applied critical thinking and research to address complex issues.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Maintained compliance with regulatory standards and safety requirements.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.

Greeter

Hernandez Funeral Home Funeral Home
08.2019 - 04.2020
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Fielded customer complaints and notified managers.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
  • Kept up-to-date on current promotions and upcoming events in order to accurately inform customers about sales opportunities.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Played an integral role in upselling products or services when applicable by informing customers about ongoing promotions and offers.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
  • Streamlined check-in processes during busy events by effectively managing lines and expediting procedures when necessary.
  • Took information about guests' party size, led to seating and offered menus.
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Upsold additional services to increase average transaction values.
  • Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Provided friendly, attentive service throughout peak times for responsive customer care.

Education

High School Diploma -

Elsik High School
Houston, TX
05.2020

Skills

  • Operations Support
  • Equipment Troubleshooting
  • Production Scheduling
  • Production Reporting
  • Customer Service Management
  • Inventory Counts
  • Issue Resolution
  • Staff Supervision
  • Creative Problem-Solving
  • Assigning Work
  • Complaint Resolution
  • Rules Enforcement
  • System Troubleshooting
  • Quality Control
  • Equipment Repair
  • Issue Analysis
  • System Tests
  • Tech-Savvy
  • Safety Equipment
  • Guest Relations
  • Surveillance Knowledge
  • Empathy and understanding
  • Patience and composure
  • Body language awareness
  • Attention to detail
  • Positive attitude
  • Active listening

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Taco Bell
04.2021 - Current

Technician

Foxconn
04.2020 - 04.2021

Greeter

Hernandez Funeral Home Funeral Home
08.2019 - 04.2020

High School Diploma -

Elsik High School

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Jair Garcia Puentes