Sasha Moore, LPN
New Orleans,LA
Summary
Detail oriented healthcare professional with a proven track record of leading with integrity to deliver positive patient experiences through administration of top-quality care. More than 22 years of healthcare experience, including: more than 7 years in progressive leadership and 13 years as a Licensed Practical Nurse. Focused, driven, and skilled in team & project management, conflict resolution & communication, and planning, development, and implementation.
Overview
22
22
years of professional experience
1
1
LPN Certificate & License
1
1
IV Therapy Certification
Work History
Urgent Care Supervisor
SEARHC
Juneau , AK
08.2021 - 08.2022
- Recruit, hire, train, mentor, coach, evaluate, and terminate staff as necessary
- Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members
- Conduct weekly meetings with team members to discuss upcoming tasks and project deadlines
- Collaborate with other departments to coordinate workflow processes between teams
- Manage day to day operations for multidisciplinary team including urgent care, x-ray, lab, security and administrative staff
- Resolve patient complaints in a timely manner while ensuring patient satisfaction
- Develop and implement operational policies and procedures to ensure efficiency and accuracy
- Perform monthly inventory checks to ensure sufficient stock levels for all products
- Create new strategies for improving customer service standards within the organization
- Monitor employee productivity levels on a regular basis to identify areas of improvement
- Implement quality control measures, significantly reducing error rates
- Identify opportunities for process improvements, leading to cost reductions and increased productivity
- Address and resolve interpersonal conflicts within the team, maintaining a harmonious work environment
- Manage budget for department, ensuring all expenses stayed within allocated funds
- Foster a positive and motivating work environment, leading to an increase in team morale
- Streamline workflow processes, reducing project completion times
- Manage scheduling for staff, ensuring adequate coverage during peak times and projects
Licensed Practical Nurse
Home Care Solutions
Lenoir City, TN
03.2021 - 08.2021
- Answer patient calls, identify issues and determine how best to provide assistance within parameters established by facility and supervisor
- Triage patients on call and provide care as needed
- Address patient care needs, collect vitals, dress wounds, manage catheters, and collect labs as ordered
- Chart changes in patient conditions and discuss concerns with supervising healthcare provider
- Work with vendors on provision of medical equipment, supplies and services
Licensed Practical Nurse
Signature Home Health
Medford, OR
03.2020 - 11.2020
- Train new hire nurses on all aspects of home health
- Work with healthcare team, including social workers, physical therapists and speech therapists, to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health
- Triage patients on call and provided care as needed
- Provide quality care by correctly administering medication, inserting and caring for catheters, dressing and changing wound dressings and performing labs as ordered
Healthcare for the Homeless Clinic Manager
Front Street Clinic
Juneau, AK
01.2017 - 08.2019
- Initiate same day access model to decrease no show rate from 65% to 7%, increasing overall patient volumes and maximizing resources
- Develop relationships with community partners to sustain strong referral pipeline
- Manage recruitment, hiring, training of staff, and employee reviews
- Manage day to day operations for multidisciplinary team including primary care, behavioral health, addiction medicine, dental services, case management, lab services, enrollment services and administrative staff
- Service expansion to include a robust integrated behavioral health team, dental, hep C treatment, wound care, telemedicine, lab services, vaccines, EKGs, ABI's, and enrollment services
- Expand addiction medicine program by tripling patient capacity, adding harm reduction and narcan access
- Inventory and supply management
- Host site supervisor for AmeriCorps members
- Participate in weekly, monthly and quarterly meeting with executive and departmental leadership
- Attend community partnership meetings including: Opioid Taskforce, Community Navigators, Community Resource Network, Reentry Coalition, NonProfit Executive Directors, Juneau Coalition on Housing and Homelessness, and collaborations with the Primary Care Association of Alaska
- Ensure compliance with company, HIPAA, OSHA, HRSA, CLIA and JACHO policy
- Provide oversight of financial management of the clinic, including budgeting and purchasing
- Organize educational seminars for healthcare team
- Collaborate with physicians and other staff members to improve clinical processes and patient outcomes
- Assist in developing marketing campaigns aimed at increasing awareness about available services offered by the clinic
- Develop and implement policies and procedures for clinic operations
- Resolve customer complaints in a timely manner by following up on issues and taking corrective action when necessary
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions
- Analyze data from various sources to identify areas for improvement in patient satisfaction
- Coordinate with external vendors and suppliers to procure needed equipment or supplies at competitive prices
- Led staff meetings to communicate updates, gather feedback, implement workflow changes and discuss strategies
- Address operational issues promptly to minimize impact on clinic services
- Coordinate community outreach programs to promote clinic services and public health awareness
Licensed Practical Nurse
Confluence Health
Wenatchee, WA
07.2016 - 11.2016
- Float in service line between family medicine, internal medicine, geriatric practice and anticoagulation
- Triage patients by phone providing general assistance for basic and advanced needs
- Document patient intake information, including medical histories, current symptoms and vitals
- Administer injections, vaccinations, perform and result point of care tests
- Room patients documenting chief complaints, vitals, update histories and reconcile medications
- Educate patients on anticoagulation medications, diet, and surgery pre-op and post-op safety measures
Licensed Practical Nurse
Cashmere Convalescent Center
Wenatchee, WA
04.2016 - 07.2016
- Medication administration
- Complex nursing care for 32 residents
- Serve on wound care committee to help facilitate optimal healing
- Float between all units including dementia unit
Licensed Practical Nurse
Intrepid Home Health
Knoxville, TN
05.2015 - 02.2016
- Perform wound care, venipuncture, catheter care, peg tube care, ostomy care and PT/INR testing as ordered in the patients home
- Educate patient/caregiver on disease processes, wound management, lifestyle modifications and medication management
- Collaborate with healthcare team including social workers, physical therapists, and speech therapists, to ensure patients needs are met
- On call for phone triage and urgent nursing visits
Licensed Practical Nurse
Heritage Assisted Living
Knoxville, TN
08.2013 - 05.2015
- Implement individual plan of care per patient needs and according to regulations
- Medication administration for up to 31 patients
- Facilitate communication between patients, families, home health staff and medical providers
- Collaborate with multiple pharmacies for all patient medications
- Manage supply inventory per guidelines
Licensed Practical Nurse
NHC Home Care
Athens, TN
05.2014 - 10.2014
- Educate patient/caregiver on disease processes, wound care, and medication management
- Perform wound care, venipuncture, catheter care, peg tube care, ostomy care and PT/INR testing as ordered
- Train new home health nurses
- Observe changes in patient's condition and report any significant changes to the registered nurse or physician.
- Ensure all clinical documentation is accurate and up-to-date in the electronic medical record system.
Licensed Practical Nurse
LHC Home Care Solutions
Lenoir City, TN
07.2012 - 05.2014
- Train newly hired nurses on patient care, documentation and protocols
- Educate patient/caregiver on disease processes, wound care, and medication management
- Perform wound care, venipuncture, Cath care, peg tube care, ostomy care, and PT/INR testing per physician orders
- On call for immediate patient needs and urgent nursing visits
Nursing House Manager
Michael Dunn Center
Kingston, TN
09.2011 - 11.2012
- Supervision, training and scheduling of 20 nurses and support staff
- Develop and implement client individual service plans
- Medication Administration
- Oversee client recreational activities, medical appointments and financial budget
- Develop and implement staffing plans to ensure adequate coverage of shifts
- Ensure nursing team is compliant with all regulatory requirements including JACHO, HIPAA and OSHA regulations
- Conduct weekly meetings with the nursing staff to discuss new policies or procedures
- Provided ongoing education and training opportunities for nurses on topics such as infection control practices, safety protocols
- Review incident reports related to patient care incidents and errors and took appropriate corrective action
- Monitor staff performance, identify areas for improvement and provide guidance as needed
- Resolve conflicts among staff members in a timely manner while maintaining positive working relationships
- Recruit, interview, hire and coach employees prioritizing high level of care quality to patients
Assistant Program Manager
Open Arms Care
Knoxville, TN
01.2008 - 08.2010
- Organize and delegate daily tasks to staff members
- Maintain detailed records of all resident care plans, medication management, and incident reports
- Implement strategies to ensure a safe physical environment is maintained at all times
- Manage a variety of administrative tasks such as payroll processing and budgeting duties
- Collaborate with other departments to coordinate services for residents including medical appointments, social activities, vocational training programs
- Provide direct supervision of staff during shift changes, ensuring proper documentation of all activities
- Participate in team meetings to develop new strategies for improving operations within the group home setting
- Ensure compliance with applicable state regulations regarding health, safety, and welfare of residents within the facility
- Coordinate training sessions for new employees on topics related to safety protocols and general work practices within the facility
- Conduct regular meetings with staff to review progress and discuss any issues or concerns
- Develop weekly activity schedules for residents in accordance with their individual goals
- Provide crisis intervention when needed in order to ensure the safety and well-being of both residents and staff
- Respond promptly to emergency situations involving residents or staff members
- Create monthly reports outlining resident progress towards achievement of personal goals
- Investigate complaints from residents or family members regarding the quality of care provided by staff members
- Initiate positive relationships with residents, staff and other individuals by being respectful, actively listening, and asking appropriate questions
Hospital Volunteer
Methodist Medical Center
Oak Ridge, TN
01.2001 - 07.2007
- Assist with medical record-keeping duties such as filing charts and copying documents
- Deliver mail and packages between departments within the hospital complex
- Observe safety protocols at all times while on duty in the hospital setting
- Answer phones, take messages, and direct calls to appropriate staff members
- Accompany ambulatory patients around the facility when they need assistance walking or navigating stairs
- Organize patient rooms, restocked supplies, and tidied up common areas
- Facilitate recreational activities for hospitalized children including arts and crafts projects
- Greet visitors in a friendly manner, offering directions or other assistance as needed
- Assist staff with non-medical tasks, such as delivering meals and running errands
- Conduct patient satisfaction surveys to improve hospital services
- Help with special events hosted by the hospital, such as health fairs or fundraisers
- Provide companionship and emotional support to patients and their families
- Prepare and distribute care packages to patients
Education
LPN & IV Therapy Certificate - Licensed Practical Nursing
Tennessee Technology Center of Harriman
Harriman, TN09.2011
Psychology
Roane State Community College
Harriman, TNHigh School Diploma -
Oakdale High School
Oakdale, TNSkills
- Critical Thinking
- Interpersonal Communication
- Operations Management
- Quality Improvement
- Planning, Development and Implementation
- Complex Problem Solving
- Compliance (HRSA, HIPAA, OSHA, Joint Commission, CLIA)
- Process Monitoring & Improvement
- Budget Oversight & Resource Management
- Maximizing Resources
- Hiring, Employee Engagement, Development, & Motivation
- Customer Service & Satisfaction
- Staff Scheduling
- Streamlining Work Flows
- Inventory and Supply Management
- Interdisciplinary Collaboration
- Conflict Resolution & De-escalation
- Patient Education and Advocacy
- Phlebotomy & IV Therapy
- Wound Care
Timeline
Urgent Care Supervisor
SEARHC
08.2021 - 08.2022
Licensed Practical Nurse
Home Care Solutions
03.2021 - 08.2021
Licensed Practical Nurse
Signature Home Health
03.2020 - 11.2020
Healthcare for the Homeless Clinic Manager
Front Street Clinic
01.2017 - 08.2019
Licensed Practical Nurse
Confluence Health
07.2016 - 11.2016
Licensed Practical Nurse
Cashmere Convalescent Center
04.2016 - 07.2016
Licensed Practical Nurse
Intrepid Home Health
05.2015 - 02.2016
Licensed Practical Nurse
NHC Home Care
05.2014 - 10.2014
Licensed Practical Nurse
Heritage Assisted Living
08.2013 - 05.2015
Licensed Practical Nurse
LHC Home Care Solutions
07.2012 - 05.2014
Nursing House Manager
Michael Dunn Center
09.2011 - 11.2012
Assistant Program Manager
Open Arms Care
01.2008 - 08.2010
Hospital Volunteer
Methodist Medical Center
01.2001 - 07.2007
LPN & IV Therapy Certificate - Licensed Practical Nursing
Tennessee Technology Center of Harriman
Psychology
Roane State Community College
High School Diploma -
Oakdale High School
- LPN Certification & License 09/2011
- IV Therapy Certification 09/2011
- Peacekeeper Certification 10/2009
Certification
- LPN Certification & License 09/2011
- IV Therapy Certification 09/2011
- Peacekeeper Certification 10/2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- United Way Executive Board of Directors
- AmeriCorps Host Site Supervisor
- Opioid Taskforce Member
- Community Navigators Member
- Community Resource Network Member
- Re-Entry Coalition Member
- Non Profit Executive Directors Member
- Juneau Coalition on Housing and Homelessness Member
- National Health Care for the Homeless Council Conference Attendee: 2017, 2018, 2019
- Rotary Club Speaker
- JUUF Speaker
- Practitioner Award
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