Sasha Moore
Lancaster,PA
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
7
7
years of professional experience
Work History
Branch Manager
Wells Fargo
02.2023 - Current
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
- Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
- Responsible for selection, evaluation, and development of staff
- Execute company policies and procedures to adhere to the risk appetite
Assistant Branch Manager
Fulton Bank
06.2022 - 02.2023
- Support all aspects of the Financial Center, including individual and team performance, and compliance. Assist the Financial Center Manager in building a high performing team through employee selection, onboarding, coaching and performance management
- Drive proactive sales conversations through internal and outbound interactions including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement
- Manage risk by ensuring the FC team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within established limits
- Provide ongoing support to customers regarding products and services and account maintenance requests. Process teller transactions and assist with operational activities as needed. Maintain flexibility between performing the various aspects of the role
- Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Personal Banker
Wells Fargo
07.2018 - 06.2022
- Build relationships with customers through proactive outreach and follow up, asking questions, and learning about their financial needs
- Build relationships with branch team members and partners, allowing me to work together to best serve customers
- Help resolve customer concerns and escalating issues as needed
- Serve as a risk leader and follow policies and procedures
- Handle cash transactions and spend up to 30 percent of time completing service-related tasks as needed
Education
Business management -
Harrisburg Area Community College
Lancaster, PA12.2021
Skills
- Excellent time management skills
- Team player
- Strong team-builder
- Customer service
- Interviewing and hiring
- Cash handling
- Verbal/written communication
- Attention to detail
- Detail organization
- Situational leadership
- Goals and performance
- Time management
Timeline
Branch Manager
Wells Fargo
02.2023 - Current
Assistant Branch Manager
Fulton Bank
06.2022 - 02.2023
Personal Banker
Wells Fargo
07.2018 - 06.2022
Business management -
Harrisburg Area Community College