Sasha Moralez
San Juan,TX
Summary
Accomplished and energetic receptionist with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communications Skills listening, verbal, and written. Bilingual.
Experienced with organizing and maintaining comprehensive medical records. Utilizes expertise in patient documentation to ensure accurate and compliant records. Knowledge of healthcare regulations and confidentiality practices.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Manpower - Datavant
10.2023 - 06.2025
- Managed patient records using electronic health record (EHR) systems for efficient data retrieval.
- Ensured compliance with HIPAA regulations through meticulous documentation practices.
- Implemented effective filing systems to enhance record organization and accessibility.
- Audited medical records for accuracy and completeness, maintaining high standards of quality control.
- Coordinated with healthcare providers to resolve discrepancies in patient information promptly.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Managed electronic medical records for 70 patients.
Customer Service Representative
Manpower - State of Florida
01.2022 - 09.2022
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Assisted in processing unemployment applications54, ensuring timely resolution of issues.
- Maintained accurate records of customer interactions using CRM software for follow-up actions.
- Collaborated with supervisor to enhance service delivery and improve customer satisfaction ratings.8
Customer Service Representative
Manpower- Center of Disease Control and Prevention
03.2021 - 12.2021
- Adapted quickly to new product information, providing knowledgeable support to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving a understanding to new and raising cases of Covid- 19
- Resolved customer complaints with empathy, resulting in educating caller with inquired information .
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website.
Supervisor and Social Media Marketing
Zero Degrees Inc
04.2017 - 10.2018
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Resolved customer inquiries and complaints effectively, ensuring positive guest experiences.
- Collaborated with management in developing training materials for new staff onboarding.
- Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
- Boosted brand awareness by developing and implementing targeted social media marketing strategies.
- Enhanced online presence through strategic use of social media marketing campaigns and professional property photography, attracting more prospective buyers.
Customer Service Representative
Dish Network Corp
03.2015 - 09.2015
- Attract potential customers by answering equipment and service questions
- Maintain customer's records by updating account information.
- Resolved equipment or service problems by clarifying the customer's complaint, determining the cause of the problem then explain the best solution to solve the problem.
- Open customer's accounts by recording account information.
- Assisted customers in selecting products, ensuring satisfaction and repeat business.
- Resolved customer inquiries and complaints efficiently, enhancing service quality.
- Educated customers on product features and benefits, driving informed purchasing decisions.
Manager and Sales Rep
Optimal Wireless (Cricket Wireless)
- Time of employment - 1 year
- Provide outstanding customer service to new and existing customers. Serve customers by troubleshooting and finding solutions, and by helping find Cricket products and services that best fit their needs.
- Deliver exceptional customer service before, during and after the sale to create long term customer relationships.
- Complete operational duties accurately and within required time-frames.
- Trained and ensure advocated are well informed and have to best of customer service.
- Ran bank deposits on a daily
- Handled business money
- Assisted with setting up stores for initial grand opening (Ponca city, Skiatook, and Catoosa
- Hosted 3 events a month at different locations to advertise our company and any current promo we have available
Hideaway
- Time of employment - 6 months
- Stock service stations with items such as ice, napkins, or straws.
- Record amounts and types of special food items served to customers.
- Total checks, present them to customers, and accept payment for services.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
Alorica
- Time of employment – 6 months
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, Ok05.2014
Skills
- Customer service proficiency
- Strong verbal communication
- Proficient in English
- Continuous skill development
- Creative writing
- Proficient in foreign languages
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Specialist
Manpower - Datavant
10.2023 - 06.2025
Customer Service Representative
Manpower - State of Florida
01.2022 - 09.2022
Customer Service Representative
Manpower- Center of Disease Control and Prevention
03.2021 - 12.2021
Supervisor and Social Media Marketing
Zero Degrees Inc
04.2017 - 10.2018
Customer Service Representative
Dish Network Corp
03.2015 - 09.2015
Manager and Sales Rep
Optimal Wireless (Cricket Wireless)
Hideaway
Alorica
High School Diploma -
Broken Arrow High School
Similar Profiles
Jeanette GuzmanJeanette Guzman
Outreach Agent at DatavantOutreach Agent at Datavant
Kim PapitKim Papit
Health Information Specialist at DatavantHealth Information Specialist at Datavant
Cecelia KirbyCecelia Kirby
Medical Records Supervisor at DatavantMedical Records Supervisor at Datavant
Iris E. RodriguezIris E. Rodriguez
Restaurant Hostess at Black Bear DinerRestaurant Hostess at Black Bear Diner
Joshanna JesseJoshanna Jesse
Intern Doctor at ISSSTE RegionalIntern Doctor at ISSSTE Regional