Sasha Mussenden
Orlando
Summary
To obtain a medical billing and coding position and apply my training in medical office administration, strong organizational skills, and attention to detail to ensure accurate patient records and support efficient healthcare operations.
Professional in logistics management, prepared to drive operations efficiency and streamline supply chain processes. Skilled in inventory management, transportation coordination, and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, resourceful, and committed to delivering high-quality outcomes.
Experienced with coordinating complex logistics operations to ensure efficient supply chain management. Utilizes strategic planning to optimize transportation and reduce costs. Track record of maintaining accurate inventory levels and fostering strong vendor relationships.
Knowledgeable Logistics Specialist skilled in managing supply chain operations and optimizing transportation routes. Proven ability to streamline logistics processes and support cost-effective distribution strategies. Demonstrated expertise in inventory management and vendor coordination.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Logistics Specialist
OneRail
03.2025 - Current
- Coordinated shipment schedules to optimize delivery efficiency and reduce operational delays.
- Analyzed logistics data to enhance inventory management and streamline supply chain processes.
- Developed training materials for new staff, improving onboarding and knowledge retention.
- Implemented process improvements that increased accuracy in order fulfillment and reduced errors.
- Collaborated with cross-functional teams to resolve logistical challenges and improve service reliability.
- Managed vendor relationships to ensure timely procurement of materials needed for operations.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided customers with status updates for tracked packages.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Issued timely and accurate responses to both internal and external inquiries.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
06.2018 - 12.2024
- Educated clients on health insurance options and benefits, ensuring informed decision-making.
- Assisted in claims processing, resolving issues efficiently to enhance customer satisfaction.
- Facilitated communication between clients and healthcare providers for seamless service delivery.
- Analyzed client needs to recommend appropriate coverage plans, improving client retention rates.
- Mentored junior agents on compliance regulations and effective sales techniques, fostering team development.
- Streamlined onboarding processes for new agents, enhancing training efficiency and knowledge retention.
- Led initiatives to implement technology solutions that improved workflow automation and accuracy in documentation.
- Developed training materials to support ongoing education for staff on industry changes and product updates.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Utilized advanced analytical skills to evaluate risk factors and assess appropriate coverage levels for individual client situations.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
- Negotiated favorable terms with insurance carriers on behalf of clients, securing optimal coverage at competitive rates.
- Used [Software] to process benefit transactions.
- Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
- Led informational seminars about health insurance products for prospective clients and community organizations to increase brand visibility and generate leads.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Reported policy changes and company conditions affecting customer satisfaction.
- Calculated premiums and established payment methods for sales.
- Evaluated competitors' products and services to gain competitive advantage.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Licensed Health Insurance Agent
Humana
04.2023 - 03.2024
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Developed strong relationships with medical providers within the local community to better serve client healthcare needs.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
- Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Service Writer
Walmart
02.2017 - 06.2018
- Managed customer service inquiries, ensuring accurate and timely responses.
- Coordinated repair orders, streamlining workflow between technicians and clients.
- Developed detailed service estimates, enhancing transparency and customer trust.
- Trained junior staff on service procedures and software systems for improved efficiency.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Streamlined repair order processes for increased efficiency and productivity.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Participated in ongoing training programs to stay current with industry trends and best practices.
Server
Red Robin
03.2016 - 09.2017
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu knowledge, service standards, and restaurant policies.
- Implemented upselling techniques to increase sales of daily specials and promotions.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Housekeeper
Island view Casino
08.2015 - 12.2015
- Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Followed company policies and adhered to procedures regarding room restocking
- Maintained and documented accurate inventory of necessary supplies
- Maintained a high level of cleanliness and organization of all areas of the facility
- Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness
Teacher Aide/Assistant
Kelly Services
05.2015 - 08.2015
- Assisted the primary instructor in delivering a diverse and enlightening curriculum while maintaining compliance with state mandates
- Discussed assigned duties with classroom teachers to coordinate instructional efforts
- Enforced administration policies and rules governing students
- Instructed and monitored students in the use of and care of equipment and materials to prevent injuries and damage
- Observed and documented student performance
- Observed students’ performance and recorded relevant data to assess progress
- Organized and supervised recreational activities to promote physical, mental, and social development
- Prepared lessons, materials, bulletin boards, displays, exhibits, equipment, and demonstrations
- Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or the supervised role-playing method
- Provided extra assistance to students with special needs, such as non-English speaking students or those with physical and mental disabilities
Cashier
Hess Express
07.2014 - 05.2015
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
Short Order Cook
Walt Disney All star Resorts
09.2012 - 08.2013
- Help serve food, drinks, and beverages
- Prep food to cook
- Operate a heavy-duty cooking machine
- Operate cash registers
- Work through communication and language barriers
- Train new crew member
- Count safe deposits. Maintained inventory, restocked kitchen supplies, rotated food, and stamped accurate expiration identification information on perishable items
- Cleaned food preparation equipment, work areas, counters, and tables in accordance with health department guidelines and specifications
- Collected payments from patrons; processed credit card transactions, handled cash, and used the Point-of-Sale system
- Completed orders from steam tables, placing food on plates, and serving customers at tables or counters
- Demonstrated adaptability and teamwork by assisting with and completing other duties during high-volume times
- Maintained attention to detail within a fast-paced environment
- Performed food preparation tasks such as making sandwiches, carving meats, making soups and salads, baking breads or desserts, and brewing coffee or tea
- Prepared and cooked to order a variety of foods that required only a short preparation time
- Prioritized food items to ensure they are finished and served simultaneously for a maximized dining experience
- Took orders from customers and cooked food requiring short preparation times, according to customer requirements
Manager
McDonalds
06.2006 - 03.2010
- Addressed issues professionally and resolved staff and customer service problems.
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
- Welcome guests with a friendly attitude and take accurate food orders
- Handle cash, process payments, and assist customers at the counter or drive-thru
- Cook and assemble menu items following McDonald’s standards for quality and safety
- Ensure food, condiments, and packaging materials are replenished and available
- Work with other crew members and managers to meet shift goals and maintain efficiency
- Answer questions, resolve complaints, and ensure a positive dining experience
- Adhere to food safety regulations and workplace hygiene practices
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2026
High School Diploma -
Pascagoula High School
Pascagoula, MSAssociate of Applied Science - Athletic Training
University of Mobile
Mobile, ALSkills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
- Safety practices
- Materials handling
- Documentation management
- Inventory restocking
- Resolving problems
- Account managing
- International logistics
- Distribution management
- Shipment receiving
- Transportation planning
- Shipment coordinating
- Team oversight
- Logistics software proficiency
- Overseeing deliveries
- Customs compliance
- Shipping coordination
- Order preparation
- Route optimization
- Documentation skills
- Performance metrics tracking
- SQL server
- Inventory documentation
- Coordinating transportation
- Problem-solving
- Shipment tracking
- Inventory management
- Decision-making
- Customer service
- Shipping documentation
- Analytical thinking
- Shipping procedures
- Inventory management procedures
- Stress management
- Scheduling coordination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 34 staff members.
Certification
- Florida Department of Financial Services – ORLANDO, FL
- 0215 - LIFE INCL VAR ANNUITY & HEALTH
- This is the designation for agents authorized to sell life insurance, variable annuities, and health insurance in Florida.
Awards
Honors/Awards: Ultimate Medical Academy Dean's List Employee of the Month
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Logistics Specialist
OneRail
03.2025 - Current
Licensed Health Insurance Agent
Humana
04.2023 - 03.2024
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
06.2018 - 12.2024
Service Writer
Walmart
02.2017 - 06.2018
Server
Red Robin
03.2016 - 09.2017
Housekeeper
Island view Casino
08.2015 - 12.2015
Teacher Aide/Assistant
Kelly Services
05.2015 - 08.2015
Cashier
Hess Express
07.2014 - 05.2015
Short Order Cook
Walt Disney All star Resorts
09.2012 - 08.2013
Manager
McDonalds
06.2006 - 03.2010
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Pascagoula High School
Associate of Applied Science - Athletic Training
University of Mobile