Sasha Neal
Mansfield,TX
Summary
Highly motivated professional with a strong desire for tackling new challenges. Exhibits a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates effectiveness in working independently and rapidly acquiring new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bankcard Specialist
Truist-Remote
05.2022 - 07.2024
- Addressed customer requests and relayed information to superiors, enhancing service efficiency
- Interpreted client needs, recommending tailored bankcard services, improving client satisfaction
- Assisted in staff training, ensuring adherence to quality and safety guidelines
- Participated in training programs, sharing knowledge with associates for consistent service delivery
- Collaborated with cross-functional teams to enhance customer service processes, leading to a 20% increase in customer satisfaction.
Customer Care Representative
Cornerstone Staffing (Temp)-Arlington, TX
03.2019 - 01.2021
- Handled high-volume calls, resolving issues efficiently, boosting customer satisfaction
- Maintained accurate logs and reports, ensuring data integrity and easy retrieval
- Resolved billing inquiries, improving payment compliance and reducing delinquencies
- Processed orders, followed up with customers, ensuring timely delivery and satisfaction
- Negotiated payment arrangements, reducing outstanding balances and improving cash flow
- Successfully negotiated payment arrangements, resulting in a 20% decrease in account delinquency rates
- Conducted thorough research to resolve customer issues, improving first-call resolution rates by 10%.
CSR/Collections
GM Financial-Arlington, TX
09.2016 - 03.2019
- Handled 40-60 daily inbound calls, delivering exceptional service to GM lease customers
- Recovered overdue amounts through phone and mail, ensuring account resolution
- Processed payment adjustments and late fee waivers, enhancing customer satisfaction
- Guided customers on insurance standards, improving compliance and understanding
- Collaborated with multiple departments to resolve complex inquiries, boosting efficiency and accuracy.
Education
High school diploma -
Sam Houston High School
06.2008
Skills
- Customer Service
- Data Entry
- Invoices
- Oracle
- Documentation
- Scanning and Filing
- MS Excel
- Word
- Outlook
- Accounts Payable
- Order Management System
- Communication
- Loyalty Building
- Accounts Payable and Accounts Receivable
- Leadership
- Typing
- IVR
- Windows
- Order fulfillment
- Training & development
- Data analysis skills
- Cash register
- Organizational skills
- Banking
- Cash handling
- Accounting
- Clerical experience
- Quality assurance
- Microsoft Office
- Authentication
- Time management
Certification
Driver's License
Timeline
Bankcard Specialist
Truist-Remote
05.2022 - 07.2024
Customer Care Representative
Cornerstone Staffing (Temp)-Arlington, TX
03.2019 - 01.2021
CSR/Collections
GM Financial-Arlington, TX
09.2016 - 03.2019
High school diploma -
Sam Houston High School
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