Sasha Osbourne
Windsor,CT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Global Atlantic Financial Group
08.2022 - Current
- Respond to inbound calls and provide excellent customer service
- Document telephone conversations and written communication into a computer database
- Receive and resolve telephone inquiries from parties of the contract within service standards
- Identify, communicate, and proactively work to solve problems or issues
- Accurately answer all consumer/customer questions regarding all company annuity products and accurately articulate features, advantages, and benefits and understanding the variances by State
- Provide a broad range of technical and operational support to clients and financial professionals
- Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Technical Recruiter
Apex Systems
02.2020 - 08.2022
- Writing and posting technical job descriptions
- Sourcing potential candidates on niche platforms
- Perform pre-screening calls to analyze applicants’ abilities
- Interview candidates combining various methods, such as technical assessments and behavioral questions
- Negotiate pay rates, salaries and other requirements that candidates may have
- Coordinate with IT team leaders to assess department goals and hiring needs
- Compose job offer letters
- Complete necessary pre-employment screenings, including reference checks, background checks, drug tests and credit checks
- Onboard new hires
- Keep up to date with new technological trends and products
- Demonstrate a solid understanding of HR practices and labor legislation
- Manage consultants while on active assignment
- Maintain an effective working relationship with individuals at all levels
Administrative Assistant
Apex Systems
02.2016 - 02.2020
- Provide administrative support to ensure efficient operation of office
- Answer phone calls, and support office visitors
- Provide information by answering questions and requests
- Carry out administrative duties such as filing, copying, scanning, etc
- Review and maintain written and computer files, plus conduct data entry
- Assist in the coordination of administrative functions, including budget, personnel and clerical duties
- Help implement new programs, procedures, methods, and systems
- Responsible for preparation of confidential documents and reports
- Coordinate and schedule meetings
- Coordinate operations, including purchasing, equipment, property inventory, and disposal
- Maintain complete stock of all office supplies and accuracy of inventory
- Help conduct payroll for active contractors
- Complete onboarding paperwork for new hires
- Contribute to team effort by accomplishing related results as needed
- Provide excellent customer service
Administrative Assistant
Westaff Inc
02.2014 - 02.2016
- Ensure compliance with all federal, state and company standards
- Act as liaison between applicants / employees and upper management
- Administer aptitude tests and processed results to determine if candidates met necessary qualifications
- Report and assist Branch Manager on an executive level with matters of a sensitive nature
- Maintain all confidential employee information, and file appropriately in a timely and secure fashion
- Responsible for all data entry and completion, in an accurate and proficient manner
- Handle all incoming calls; resolve any immediate issues and concerns, or direct them to the appropriate party if necessary
- Oversee the scheduling and paperwork for all applicants and/or employees
- Handle distribution of all payroll checks
- Scan and fax all documents necessary to the appropriate parties
- Provide excellent customer service
Inventory Merchandiser
Best Buy Inc
10.2013 - 02.2014
- Create and implement a visual merchandising strategy for the store
- Ensure the strategy is in line with the store’s brand, products, and target market
- Finalize designs and create detailed floor plans for display areas
- Install and set up window displays, walkways, counters, and in-store display
- Change displays to promote new product launches or to reflect festive/seasonal themes
- Ensure uniformity of displays across multiple store locations
- Interact with other retail professionals, including buyers, marketing executives, and retail merchandisers when necessary
Retail Sales Associate
Best Buy Inc
10.2012 - 10.2013
- Greet customers
- Supervise others and provide on-the-job training
- Stock shelves and keep track of store inventory
- Request information or assistance using store paging systems
- Assist customers shopping for electronics with a superior knowledge of products
- Provide excellent customer service
Service Dept Administrative Assistant
Harte Nissan
03.2010 - 09.2012
- Greet customers and direct them to available mechanics
- Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Use my knowledge of dealership’s products and services to sell or provide in-depth information about available parts and service options to customers
- Answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off and vehicle pick-up
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick up times
- Answer incoming phone calls and route to appropriate parties
- Listen and resolve any customer complaints/issues
- Maintain positive customer relationships to ensure repeat business
- Ensure all details on services rendered and costs are expressed to customers
- Process payments
Education
Manchester Community College
Manchester, CTHigh School Diploma -
East Hartford High School
East Hartford, CTSkills
- Microsoft Excel, Word, Outlook, PowerPoint, Adobe
- Resourceful, analytical, and systematic
- Excellent verbal and written communication skills
- Advanced organization and interpersonal skills
- Detail oriented
- Teamwork
- Adaptability
- Spreadsheets
- Internal Communications
- Data Management
- Office Management
- Multi-Line Phone Systems
Timeline
Customer Service Representative
Global Atlantic Financial Group
08.2022 - Current
Technical Recruiter
Apex Systems
02.2020 - 08.2022
Administrative Assistant
Apex Systems
02.2016 - 02.2020
Administrative Assistant
Westaff Inc
02.2014 - 02.2016
Inventory Merchandiser
Best Buy Inc
10.2013 - 02.2014
Retail Sales Associate
Best Buy Inc
10.2012 - 10.2013
Service Dept Administrative Assistant
Harte Nissan
03.2010 - 09.2012
Manchester Community College
High School Diploma -
East Hartford High School
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