Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sasha Page

Universal City,TX

Summary

Customer-focused Retail Sales Associate Cashier offering background in cashier, sales and merchandising responsibilities. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers.

Customer service focused professional who provides support in a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing, and organizing and compiling materials.

  • Well-organized, manages time and priorities in multi-task environments.
  • Work as part of a team and maintain a professional and positive work environment.
  • Follows policies, procedures and guidelines to ensure consistent quality.
  • Able to meet company guidelines for productivity and quality.
  • Microsoft Office Suite (Word, Excel, and PowerPoint)-Type 40 WPM.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rocket Mortgage
05.2022 - Current
  • Contact and transfer clients to other parties while informing on products and services.
  • Lead generation through cold calling and appointment setting.
  • Perform a heavy volume of inbound and outbound communication by filtering leads on behalf of company clients.


Cashier/Sales Associate

Once Upon a Child
10.2017 - 07.2019
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Followed company safety regulations to maintain safe work environment.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Enforced dressing room rules to prevent vandalism and theft.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Processed customer purchases and returns via cash and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.

Customer Service Representative

Teletech at Home
09.2016 - 12.2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Packer

Tyson Foods
07.2015 - 09.2016
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Customer Service Representative

Teleperformance
01.2015 - 07.2015
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Some College (No Degree) -

Ultimate Medical Academy - Clearwater
Clearwater, FL

Undergraduate -

DeVry University
Villa Park, IL
08.2022

High School Diploma -

Stanley High School
Logansport, LA
05.2015

Skills

  • Merchandise restocking
  • Inventory management
  • Dressing room inspection
  • POS operation
  • Payment processing
  • Basic math
  • Call Center Operations
  • Team development
  • Organizational skills
  • Work ethic
  • Flexible
  • Planning
  • Training & Development
  • Friendly, positive attitude
  • Time management
  • Computer skills
  • MS Office
  • Problem resolution
  • Medical terminology knowledge
  • Using Outlook, Teams, Zoom, and Lola/BFG

Timeline

Customer Service Representative

Rocket Mortgage
05.2022 - Current

Cashier/Sales Associate

Once Upon a Child
10.2017 - 07.2019

Customer Service Representative

Teletech at Home
09.2016 - 12.2016

Packer

Tyson Foods
07.2015 - 09.2016

Customer Service Representative

Teleperformance
01.2015 - 07.2015

Some College (No Degree) -

Ultimate Medical Academy - Clearwater

Undergraduate -

DeVry University

High School Diploma -

Stanley High School
Sasha Page