Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Fiserv
09.2022 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Life Insurance Interviewer
Management Research Services
07.2020 - 08.2022
Gathered data and insights from participants during telephone interviews.
Administered phone interviews to survey participants.
Followed call center protocols when notifying participants of call purpose and use of information.
Documented records of call information.
Delivered information from script regarding surveys for on-demand phone project assignment.
Life Insurance Specialist
American Income Life Insurance Company
09.2017 - 05.2020
Maintained high standards of customer service by building relationships with clients.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Crafted clear, informative reports to explain life insurance policy features and benefits.
Provided coverage option information to assist clients in protecting assets.
Freight Line Customer Service
Central Freight
02.2014 - 08.2017
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Education
Associate of Science - Medical Assisting
Southern Careers Institute Inc
Waco, TX
05.2020
Skills
Data Entry
Inbound and Outbound calls
Communication Skills
Time Management Skills
CRM Software
Verbal and Written Communication
Multitasking Skills
Active Listening
Empathy
Adaptability
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.