Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sasha Pate

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Fiserv
09.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Life Insurance Interviewer

Management Research Services
07.2020 - 08.2022
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Delivered information from script regarding surveys for on-demand phone project assignment.

Life Insurance Specialist

American Income Life Insurance Company
09.2017 - 05.2020
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Provided coverage option information to assist clients in protecting assets.

Freight Line Customer Service

Central Freight
02.2014 - 08.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Education

Associate of Science - Medical Assisting

Southern Careers Institute Inc
Waco, TX
05.2020

Skills

  • Data Entry
  • Inbound and Outbound calls
  • Communication Skills
  • Time Management Skills
  • CRM Software
  • Verbal and Written Communication
  • Multitasking Skills
  • Active Listening
  • Empathy
  • Adaptability

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Specialist

Fiserv
09.2022 - Current

Life Insurance Interviewer

Management Research Services
07.2020 - 08.2022

Life Insurance Specialist

American Income Life Insurance Company
09.2017 - 05.2020

Freight Line Customer Service

Central Freight
02.2014 - 08.2017

Associate of Science - Medical Assisting

Southern Careers Institute Inc
Sasha Pate