Sasha Payne

Demonstrated strong multitasking abilities, managing multiple stations without compromising quality or speed.

Coordinated checklists to keep kitchen clean, stocked, and to regulation standards.

Trained new employees, delegated daily tasks, responsibilities, scheduling and payroll.

Proven ability to learn quickly and adapt to situations in high stress environments in addition to emergency situations through active listening, remaining calm under pressure and de-escalation resulting in conflict deescalation, I have a keen eye for detail. Continuously complemented on the high work ethic and ability to deescalate said situations and offer the correct support needed for student to be safe, supported, and successful.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Rotated merchandise and displays to feature new products and promotions.

Mentored new employees.

In addition to working customer service, I was also cross trained in sales & up sales, in & outbound calls, cold calls, & collections .

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.