SASHA PENSON
Summary
Proactive student, seeking work as an associate, with superior skills in teamwork, leadership and support of others. Eager to bring value to any establishment through hard work and commitment to quality. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn new skills.
Overview
7
7
years of professional experience
Work History
Hostess and server
Osaka Japanese steakhouse
2022.05 - 2023.05
- Welcomes guests in a friendly way
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Attends to diners before, during, and after their meals by helping them place, receive, and pay for their orders.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Retail Sales associate
Jcpenney
2021.07 - 2022.07
- Assisting customers throughout their buying processes
- Drive sales through the engagement of customers as well as the placement of inventory
- Prepare online orders
- Attend fitting rooms and keep the store clean
- Greeted customers and helped with product questions, selections, and purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Associate
Chick-Fil-A Inc.
2020.07 - 2021.07
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Art Market Associate
Yellow Door Art Market
2019.11 - 2020.07
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Art Market Associate
Yellow Door Art Market
2023.04 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Volunteer
Forgotten Harvest
2017.01 - 2020.08
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries
- Providing assistance with handing out food and processing packages to be donated.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
No Degree - Medical Radiologic Technology
Wayne State University
Detroit, MI05.2025
High School Diploma -
Renaissance High School
Detroit, MI06.2021
Skills
- Customer Service
- Reservations Management
- Dining Area Maintenance
- Guest Complaint Resolution
- Dining Room Management
- Event Planning
- Server Support
- Complaint Handling
- Guest Engagement
- Guest Seating
- Cleaning and Sanitation
- Ordering Procedures
- Bill Computation
- Payment Processing
- Reservation Management
- Interactive Communication Skills
Timeline
Art Market Associate
Yellow Door Art Market
2023.04 - Current
Hostess and server
Osaka Japanese steakhouse
2022.05 - 2023.05
Retail Sales associate
Jcpenney
2021.07 - 2022.07
Associate
Chick-Fil-A Inc.
2020.07 - 2021.07
Art Market Associate
Yellow Door Art Market
2019.11 - 2020.07
Volunteer
Forgotten Harvest
2017.01 - 2020.08
No Degree - Medical Radiologic Technology
Wayne State University
High School Diploma -
Renaissance High School
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