Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sasha PEREZ

Avenel,NJ

Summary

Patient and outgoing with twelve years of customer service. Accurately maintaining records and updating information with a razor-sharp eye for detail and adept at Microsoft Suites. Continually seek ways to improve processes and develop solutions across the department. Proven the ability to increase customer retention by addressing complaints in an efficient manner. Excellent communication skills and creative approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Healthcare Receivable Specialists (Remotely)

Navient
01.2024 - Current
  • Communicate with patients regarding the repayment of their medical debt.
  • Perform account research and route accounts through appropriate client workflows.
  • Ensure all accounts are worked within client standards and Federal Regulations.
  • Maintain continuing education, training in industry career development.
  • Verify patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Assist patient in resolving claim issues related to billing and reimbursement inquiries.

Records Administrator

TOWNSHIP OF CEDAR, GROVE
CEDAR, NJ
11.2016 - Current
  • Updated records with new information on the police department’s database
  • Assist the chief and police department employees
  • Assisted with typing, data entry, and answering incoming calls as required and met deadlines
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Comply to timelines and prioritizes effectively to ensure timely deliverables
  • Provided excellent customer care by responding to inquiries and requests for information
  • Scheduling and calendar maintenance, gatekeeper
  • Capacity to maintain confidentiality
  • Followed established policies and procedures to maintain compliance with regulations
  • Participated in training and other learning opportunities to expand knowledge of company and position
  • Experience with payroll data and understanding of payroll cycles
  • Ability to analyze and interpret complex data and execute operational practices
  • Maintained accuracy of records by verifying accuracy of data in records
  • Improved office operations by automating customer correspondence, record tracking and data communications
  • Transferred inactive records to storage to free up space and preserve history
  • Responsible for all aspects of bi-weekly payroll including timely processing of pay for officers and crossing guards
  • Assists employees and customers with questions or concerns working to resolve any issues
  • Showed professional initiative handling complex issues
  • Facilitated audits by providing necessary records or documentation requested by auditors
  • Thrives in a fast paced, multi-tasking environment.

ENUMERATOR

U.S. CENSUS BUREAU
PATERSON, NJ
05.2020 - 08.2020
  • Review and analyze data obtained from interview for completeness and accuracy
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
  • Highly organized, proven attention to accuracy and detail
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Assisted people in filling our surveys with complete and accurate information
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

SEASONAL SALES ASSOCIATE/CASHIER

BLOOMINGDALE’S, SOUTH HACKENSACK
, NJ
10.2018 - 02.2019
  • Greeted customers and ascertained what each customer wanted or needed
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
  • Answered incoming telephone calls to provide store, products and services information
  • Processed merchandise returns and exchanges
  • Worked with fellow sales team members to achieve group targets
  • Reviewed data obtained from interview for completeness and accuracy
  • Collected payments and provided accurate change.

Violations clerk

cedar
CEDAR GROVE, NJ
08.2015 - 11.2016
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
  • Provided assistance to attorneys and court personnel
  • Assisted court in scheduling hearing, meeting and other events to support seamless operations
  • Showed professional initiative handling complex issues
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Maintained and updated electronic databases to accurately and securely store court documents
  • Thrives in a fast paced, multi-tasking environment
  • Collected court fees and fines and recorded amount collected in ATS/ACS and MACS
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
  • Performed routine data entry or document management.

Physical therapist assistant/ Front desk RECEPTIONIST

NEW JERSEY SPINE AND SPORTS MEDICINE/SPORTSCARE
RUTHERFORD, NJ
10.2014 - 02.2016
  • Scheduling appointments, verifying insurance
  • Responsible for keeping reception are clean and well organized
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Knowing and understanding patient treatment plan provided by physical therapist
  • Knowledge of exercise equipment and basic exercises
  • Handle high volume incoming calls and emails daily
  • Process new patients with correct paperwork
  • Verify insurances and obtain necessary documentation for claim approvals, authorizations and provider status
  • Schedule appointment for patients
  • Thrives in a fast paced, multi-tasking environment
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function
  • Collaborated with PT to assist in assessment and modifications for plan of care.

INTERN

BERGEN COUNTY JUSTICE CENTER
HACKENSACK, NJ
02.2015 - 08.2015
  • Performed general office duties such as typing operating office machines and sorting mail
  • Showed professional initiative handling complex issues
  • Interacted with customers by phone, email or in person to provide information
  • Placed confidential files into storage receptacles
  • Thrives in a fast paced, multi-tasking environment
  • Translating/ interpreted (Spanish)
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Gathered, organized and input information into digital database
  • Sorted and organized files, spreadsheets and reports.

SEASONAL SALES ASSOCIATE/CASHIER

PAYLESS SHOE STORE
PARAMUS, NJ
01.2014 - 09.2014
  • Cleaned shelves, counter and tables
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Greeted customers and ascertained what each customer wanted or needed
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
  • Processed merchandise returns and exchanges
  • Answered customers’ questions and provided information on procedures or policies
  • Answered questions regarding the store and its merchandise
  • Reviewed data obtained from interview for completeness and accuracy
  • Received payments/ Issued receipts by cash, checks, credits cards.

clerk- intern

BERGEN COUNTY board
ROCHELLE PARK, NJ
10.2013 - 12.2013
  • Performed general office duties such as typing operating office machines and sorting mail
  • Added new material to file records or created new records as necessary
  • Placed materials into storage receptacles, such as file cabinets, boxes, bins or drawers, according to classification and identification information
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Showed professional initiative handling complex issues
  • Gathered, organized and input information into digital database
  • Translated/ interpreted when needed
  • Thrives in a fast paced, multi-tasking environment.

SEASONAL RETAIL ASSOCIATE/CASHIER

CENTURY 21 DEPARTMENT STORE
PARAMUS, NJ
11.2012 - 01.2013
  • Helped customers find specific products, answered questions and offered product advice
  • Engaged customers in a friendly, professional dialogue to determine needs
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Reviewed data obtained from interview for completeness and accuracy
  • Received payments/ Issued receipts by cash, checks, credits cards
  • Thrives in a fast paced, multi-tasking environment.

ENUMERATOR

U.S. CENSUS BUREAU
NORTH BERGEN, NJ
04.2010 - 08.2010
  • Reviewed data obtained from interview for completeness and accuracy
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Strong communication skills (written and oral) with an ability to take concepts and express them concisely and effectively for all levels
  • Assisted people in filling our surveys with complete and accurate information
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

Education

08.2023

Associate of science - social work

bergen county community college
05.2015

Bachelor of science - criminal justice

berkeley college
12.2013

Skills

  • Office Administration
  • Payroll
  • Typing
  • Flexible and Adaptable
  • Strong Organizational Skills
  • Decision making
  • Detail Oriented
  • Database System
  • Time Management
  • Data Entry
  • Conducting Surveys
  • Scheduling
  • Document Management
  • Proficient in Microsoft Suites
  • Good Telephone Etiquette
  • Customer Service
  • Strong Interpersonal Skills
  • Critical Thinking
  • Strong Attention to detail
  • Confidential Data Handling
  • Spreadsheets
  • Mail Sorting
  • Excellent written and oral communication skills
  • Proactive

Certification

bOOKKEEPING BASICS, cOURSERA- course certificate SEPT 2023 Medical billing and coding essentials, Coursera- course Certificate

Languages

  • Bilingual- Spanish/English

    • Timeline

    Healthcare Receivable Specialists (Remotely)

    Navient
    01.2024 - Current

    ENUMERATOR

    U.S. CENSUS BUREAU
    05.2020 - 08.2020

    SEASONAL SALES ASSOCIATE/CASHIER

    BLOOMINGDALE’S, SOUTH HACKENSACK
    10.2018 - 02.2019

    Records Administrator

    TOWNSHIP OF CEDAR, GROVE
    11.2016 - Current

    Violations clerk

    cedar
    08.2015 - 11.2016

    INTERN

    BERGEN COUNTY JUSTICE CENTER
    02.2015 - 08.2015

    Physical therapist assistant/ Front desk RECEPTIONIST

    NEW JERSEY SPINE AND SPORTS MEDICINE/SPORTSCARE
    10.2014 - 02.2016

    SEASONAL SALES ASSOCIATE/CASHIER

    PAYLESS SHOE STORE
    01.2014 - 09.2014

    clerk- intern

    BERGEN COUNTY board
    10.2013 - 12.2013

    SEASONAL RETAIL ASSOCIATE/CASHIER

    CENTURY 21 DEPARTMENT STORE
    11.2012 - 01.2013

    ENUMERATOR

    U.S. CENSUS BUREAU
    04.2010 - 08.2010

    Associate of science - social work

    bergen county community college

    Bachelor of science - criminal justice

    berkeley college

    Similar Profiles

    CREATE PROFILE
    Sasha PEREZ