Sasha Petrick
Peabody,MA
Summary
Diligent [Job Title] bringing [Number] years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager,
Massachusetts Alliance For Sob
Framingham, MA
12.2021 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Employee Relations Coordinator, 06/2021 to 07/2021
Trinity Health
Hartford , CT
06.2021 - 07.2021
- Managed recruitment to successfully meet short- and long-term business staffing goals.
- Partnered with HR personnel to create and implement [Type] initiatives.
Special Education Math Teacher
Veritas Preparatory
Holyoke, MA
08.2020 - 10.2020
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Led activities that developed students' physical, emotional and social growth.
- Redirected students using Positive Behavior Support (PBS).
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Substitute Teacher, K-12
Sabis International Charter School
Springfield , MA
02.2019 - 04.2019
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Provided instruction for students in core subject areas.
- Helped students develop life-long learning skills and good study habits.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Contact Center Manager
Voya Financial
Windsor , CT
05.2018 - 04.2019
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Conducted performance reviews for [Job title]s to reduce resolution times and improve customer satisfaction ratings.
- Established relationships and touch points with clients to promote retention.
- Assisted in gathering facts and documents utilized during sales process.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Quality Assurance Analyst
Comcast
Enfield , CT
07.2014 - 01.2019
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Oversaw onsite testing for customers to meet project specifications.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Served as department lab quality assurance officer.
- Researched new tools and technologies for potential use by quality assurance team.
- Performed routine maintenance and calibration on testing equipment.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Education
Bachelor of Arts - Communication
Western New England University
Springfield, MA09.2016
Skills
- Performance Monitoring and Evaluation
- Maintaining Compliance
- Financial Statement Review
- Logistics Oversight
- Repair Planning
- Dispute Handling
- Complaints Investigation
- Administrative Leadership
- Monthly Fee and Payment Collection
- Security Management and Enhancement
- Building Operations
- Spreadsheet Tracking
- Customer Relations
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Operations Manager,
Massachusetts Alliance For Sob
12.2021 - 02.2022
Employee Relations Coordinator, 06/2021 to 07/2021
Trinity Health
06.2021 - 07.2021
Special Education Math Teacher
Veritas Preparatory
08.2020 - 10.2020
Substitute Teacher, K-12
Sabis International Charter School
02.2019 - 04.2019
Contact Center Manager
Voya Financial
05.2018 - 04.2019
Quality Assurance Analyst
Comcast
07.2014 - 01.2019
Bachelor of Arts - Communication
Western New England University
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Similar Profiles
Felicia RichardFelicia Richard
Community Service Volunteer Organizer at Massachusetts Affordable Housing Alliance/ VouCommunity Service Volunteer Organizer at Massachusetts Affordable Housing Alliance/ Vou
Priyanka ShresthaPriyanka Shrestha
Volunteer Engagement Specialist at Massachusetts Service AllianceVolunteer Engagement Specialist at Massachusetts Service Alliance
Kaylea VaughnKaylea Vaughn
Controller at SOB HospitalityController at SOB Hospitality