Sasha Pham
Denton,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative II
Sally Beauty Holdings Inc.
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Care Representative
Sally Beauty Holdings Inc.
03.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Instore shopper
InstaCart
07.2019 - 03.2021
- Eagerness to learn product knowledge, customer service standards, and store operations
- Responsible for filling grocery orders that customers have placed online
- Ability to work alone shopping for customer orders from a company provided device
- Utilizing the latest technology to engage with customers through an app, shopping their orders and staging them
- Process order transactions using the in-store POS system
Hairstylist
Great Clips
06.2009 - 02.2012
- Handling cash to include nightly bank drop
- Maintaining salon and office cleanliness
- Prepping and clearing the stylist station for services
- Provide full salon services such as haircuts, coloring and styling
- Providing a seamless beauty experience that delivers profitable sales, store traffic and an engaging
- Provide customer service
Customer representative
GTI
09.2008 - 09.2009
- Verify customer information
- Provide customer service
- Ability to provide friendly, caring service to customers
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude
- Document customer interactions and verify transactions
- Phone etiquette to provide excellent customer service and verbal skills
- Provide customer service excellence to external customers
Education
No Degree - Cosmetology
I.T.S Academy of Beauty
Denton, TX03-2009
High School Diploma -
McCallum
Austin, TX06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Knowledgable of multiple programs
References
- India Minot, Customer Care Supervisor, (469) 472-6641
- Brandon Kimball, Shift Lead, Instacart, (469) 636-1032
- Jennifer Rhodes, Shift Lead, Instacart, (940) 231-1380
Timeline
Customer Service Representative II
Sally Beauty Holdings Inc.
09.2022 - Current
Customer Care Representative
Sally Beauty Holdings Inc.
03.2021 - 09.2022
Instore shopper
InstaCart
07.2019 - 03.2021
Hairstylist
Great Clips
06.2009 - 02.2012
Customer representative
GTI
09.2008 - 09.2009
No Degree - Cosmetology
I.T.S Academy of Beauty
High School Diploma -
McCallum
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