Video game programming
Sasha Pinckney
Durham,NC
Summary
Dynamic and detail-oriented professional with a proven track record in data entry and customer service. Excelled at Aston Carter by enhancing data accuracy and streamlining processes. Adept at handling customer inquiries with empathy, showcasing strong problem-solving skills. Committed to improving efficiency and customer satisfaction, with a fast typing speed and exceptional active listening abilities.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Aston Carter
01.2024 - 04.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Collaborated with IT department to troubleshoot software issues, leading to more stable data entry environment.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
Customer Service Representative
Target
10.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Service Representative
TrialCard
11.2021 - 05.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Customer Service Representative
Anomaly Squared
06.2020 - 02.2021
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
High School Diploma -
The Middle College @ UNCG
Greensboro, NC05.2020
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Strong Problem Solver
- Professional and mature
- Work Prioritization
Interests
Cosmetology
Video editing
Certified Ethical hacking
Voice acting
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Data Entry Clerk
Aston Carter
01.2024 - 04.2024
Customer Service Representative
Target
10.2022 - 04.2023
Patient Service Representative
TrialCard
11.2021 - 05.2022
Customer Service Representative
Anomaly Squared
06.2020 - 02.2021
High School Diploma -
The Middle College @ UNCG
Similar Profiles
Alexander SchwarzAlexander Schwarz
Account Manager at Aston Carter (Formally Aerotek)Account Manager at Aston Carter (Formally Aerotek)
Ajah LoveAjah Love
Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)Time and Expense Analyst at Aerotek/Aston Carter (Allegis Group)
Sylvia MercadoSylvia Mercado
Customer Service Representative at Change Healthcare/Aston CarterCustomer Service Representative at Change Healthcare/Aston Carter
Tyisha RicksTyisha Ricks
Customer Service Representative at Aston Carter/AerotekCustomer Service Representative at Aston Carter/Aerotek
Carlos CastroCarlos Castro
Teller at Wells FargoTeller at Wells Fargo