Sasha Powell
Woodbury,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stauer
Burnsville, MN
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Bookstore Clerk
Saint Paul College
SAINT PAUL, MN
08.2021 - 06.2023
- Greeted customers and provided assistance with locating desired items.
- Maintained accurate records of inventory levels and sales transactions.
- Processed payments for book purchases using a POS system.
- Organized shelves and displays to ensure merchandise was attractively presented.
- Assisted customers with special orders, product inquiries, and returns and exchanges.
- Reconciled cash registers at end of day shift to prepare for next shift's opening procedures.
- Operated computer systems for ordering new books from publishers or wholesalers.
Administrative Assistant
Saint Paul College
Saint Paul, MN
10.2019 - 02.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Education
Certificate - Human Resources Training
Saint Paul College - A Community And Technical College
Saint Paul, MN05-2019
Associate of Arts - General Studies
Saint Paul College - A Community And Technical College
Saint Paul, MN05-2017
Skills
- Product Knowledge
- Data Collection
- Complaint resolution
- Data Entry
- Payment Processing
- CRM Software
Affiliations
- PEER MENTORING
- TREASURER ON STUDENT SENATE
- STUDENT AMBASSADOR
Timeline
Customer Service Representative
Stauer
07.2022 - Current
Bookstore Clerk
Saint Paul College
08.2021 - 06.2023
Administrative Assistant
Saint Paul College
10.2019 - 02.2021
Certificate - Human Resources Training
Saint Paul College - A Community And Technical College
Associate of Arts - General Studies
Saint Paul College - A Community And Technical College
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